I am writing my thesis on Customer Service and Satisfaction in Kenya and contributions through this forum will be of great interest to me.Keep it up.
Njoki

We appreciate the post- it’s already leading to quite a couple interesting connections and meetups

Amidst the ignorance of few (or many) in the community, there is a voice of reason that can clarify and sort this issue and that power changes the perceptions of people far beyond on GotIssuez.Com.

On GotIssuez there’s a far bigger picture – I’ll give an example:

Savannah is a great restaurant/lounge at Museum Hill and it was where one of our GotIssuez members was happily enjoying a coffee and the facilities, when she noticed that there was only one bathroom (and for such an establishment – this wasn’t acceptable)

This Issue went up on GotIssuez and was agreed upon by many. Eventually it went on to reach the Management of Savannah, who issued a statement to correct the situation as it came to their attention and they have made the necessary arrangements to address it.

No one needs to tell you how great the gap between customer and provider is in this East Africa.

The suggestion box has lost faith in the eye of the consumer. It’s inability to bring change, has developed a need in the market. The customer may ‘always be right’ but they’re seldom listened to, this is where GotIssuez comes in.

Occasionally on GotIssuez, positive issues come in, and though few and far between, the majority are negative, but a positive outcome is usually reached through that ‘voice of reason.’

We’ve created a platform for sustainable and actionable feedback from a Generation Y powered community.

Regarding the Issue on the Lions, it’s already been clarified (by the community), and I have spoken briefly with Paula.

If you’re going to remember GotIssuez for anything, remember us for something positive.

I met the Kenyan artist who created the mold for the lions. Not sure where they were actually cast. Perhaps they were physically imported, only because the process isn’t possible in Nairobi. But the artist is local. One painter I met was white, not sure where she was from originally, but she was local. I’m quite sure that many of the painters were local and/or Kenyan. There was one story in the papers about how famous (and my favorite) African animal painter David Shepard, from UK, had his lion imported to KE after painting it in the UK.

By and large the poster’s grievances are off base.

His use of the ‘gotissuz’ medium/site is a good example, however misleading his grievance may be