Entrepreneurs who succeed are hungrier, and they get their hands dirty. A couple stories:
The Coffee Man
Pete Owiti is a coffee connoisseur, he learned the trade back in the late 90’s as one of Java House Nairobi’s earliest baristas, became one of the best in Kenya, winning global barista competitions and then went to the US and Canada to do even more coffee training and serving. When I moved back to Kenya in 2009 to get the iHub going, we wanted a coffee bar in the space. I put out a call for proposals, and he was one of three that responded. By that time he had moved on from just serving coffee, to a business where he trained all of the baristas for both Java House and Dormans (the top two coffee houses in Kenya at the time).
There was no doubt who was the most qualified to run the iHub coffee bar, he was far and away the winner. Since then, Pete’s Coffee has gone from strength-to-strength, culminating in the Pete’s Cafe on the ground floor of the building that does an amazing amount of business.
Still today, you can find Pete doing the hard work, cleaning up, taking orders, making coffee – alongside his wife Christabel (who works harder than anyone else I know). Yes, there are employees now, but he still gets his hands dirty.
Read more about him on this profile piece (with video).
From the Village to the City
One of my favorite entrepreneurs in Kenya is also another good friend, she sits on the iHub Advisory Board, and is someone I go to for advice all the time. Rebecca Wanjiku started life in a village on the outskirts of Nairobi, with little to her name beyond a work ethic and drive to succeed. She worked her way into journalism, realized there was a gap in tech journalism in the region, educated herself by reading everything she could on every topic around the internet, and became the go-to tech journalist for many years. She’s flown around the world to cover major internet and tech events to bring an African perspective to the news. Still, today, she writes hard-hitting pieces for different magazines and on her own blog.
Becky didn’t make it because of a benefactor, she made it because of her own hard work and drive. Today she has a networking company that wires up buildings and people’s homes with internet connectivity, Fireside Communications, that has seen great success and continues to hire, and has even built a retail outlet in Westlands.
“Kazi ya Mkono” as a culture
I recently had someone who works with me complain about being given “Kazi ya Mkono” (aka, KYM) jobs (which is a term for “work of the hands” and is often used as a derogatory term for manual labor). I was stunned. Did this person not understand that I still get my hands dirty and build stuff? That I still run errands myself? That nothing gets built if you aren’t also willing to get down to do the hard work yourself?
It reminded me of a conversation I had with Becky Wanjiku earlier in the year, where she was complaining about graduates with university degrees and how unemployable they are in Kenya. They come out thinking that they’re “management material” and won’t do hard things. She tried to hire someone straight out of university for a networking job, and he refused to climb a ladder to install a WiMax solution.
Simply put, most of Kenya’s university graduates are not hungry enough. I see it when I look at the people we interview for positions at my companies. I see it when I mentor startups, where the CEO wants a business card that says that, and a desk, but won’t leave that desk to get his feet dirty knocking on doors. They don’t know that hustling isn’t just what you say to get work, business or jobs, but doing the actual work too.
Some of the best people I’ve had the honor to work with come with no degrees. They’re hungry. They hustle. They make up for their lack of training by educating themselves, watching, learning – but most importantly, trying. They will do whatever it takes to get that job done.
This attitude towards Kazi ya Mkono is a cancer in our system. It’s an unearned, entitlement mentality that is disturbing to see in anyone, but especially in 23-year old recent grads.
Hard work is something that shouldn’t be looked down upon, whether in a kiosk owner, a road sweeper, a barista or a coder. Yes, try to do it “smarter, not harder”, but still dig in and get your hands in there.
Not all jobs are manual. However, all companies are built on hard work. I hope that we’re not losing this thread in our community.
Emeka Okafor just pointed me toward this great article, “Kenya’s Over-educated and Unemployable youth“.
No one says it better that Mike Rowe of “Dirty Jobs” fame. Besides the video below, read his response to a fan.