Web Stuff

There’s no greater joy in (work) life than doing what you love with people that continually amaze you and with whom work isn’t considered work.

Two years ago none of us would have realized that an ad hoc group of blogging friends and techies would grow and become an organization of our own. I don’t work at Ushahidi due to the tech or the challenges, though both are great perks. I stay here because of the people I get to work with every day (virtually).

This is a picture of the Ushahidi core team (minus myself). It’s been a pleasure to work with each of them, even through the hard stuff.

Everyone wants to compare any up-and-coming tech city in the world to, “The Next Silicon Valley”. That idea is dead on arrival, yet we’re seeing many a reference to it in the media for places like Nairobi and Cape Town.

Paul Graham’s essay states this best (please, read the whole piece):

“What it takes is the right people. If you could get the right ten thousand people to move from Silicon Valley to Buffalo, Buffalo would become Silicon Valley.”

A model for African startups

Yesterday I spoke at Mindspeak, a monthly meeting in Nairobi where people in the business and tech fields talk about what got them to where they are. During the Q&A session after I spoke there was the recurrent question and comparison between what we’re trying to do with the iHub and how we see the increased critical mass in the Nairobi tech space, and if that was going to make us the next Silicon Valley.

That’s the wrong model for us. Instead, we should look closer at the Israeli model.

“Very often, local high-tech startups can’t find the funding here,” Mr. Glaser said. “They get funding elsewhere and ultimately move their locations from here to be closer to their investors.”

Israel already has a culture of innovation and entrepreneurship, which leads to a strong startup culture. Due to geographical and political constraints, startups that create high-tech products and services are forced to look at their growth strategy early on. When a company starts gaining traction, they spin out their executive and parts of their operations to places like Silicon Valley, New York, Cambridge, etc, while maintaining parts of their operations in Israel.

We’ve seen the same with a South African tech firm. Yola (old name: Synthasite) moved first their executive team, then part of their operations, to San Francisco. Shortly thereafter, they raised an amazing $20m.

Of course, the Israeli Model, requires more than just up and moving half of your startup to Silicon Valley. That’s a simplified formula. However, it does serve as an indicator for what we should be looking at here. Instead of trying to grow the same ecosystem that took decades to develop in California, we should look at what works for us.

Key ingredients needed:

• A network of investors, mentors and connectors in the bigger tech hubs of the world that help incoming African tech companies and help them take the next step. Most of these should be well-placed African diaspora.
• A policy and legal framework in African countries that allow them to build and succeed/fail quickly so that they can take that next step globally.
• Seed capital and incubation options for early stage prototypes and business testing in-country.
• Teach entrepreneurship and leadership within the education system, especially at the university level.

You’ll note that none of these items can be done by just one entity, it takes a concerted effort by multiple parties, including investors, academia and government in order for both a high-tech startup culture to come into being and for success beyond a countries borders to take place.

Certain cities in Africa have the ability to pull this off, including Nairobi, Johannesburg, Cairo, Accra and Lagos. Others have a chance too, but these 5 have the critical mass that makes it more possible, though none of them are there yet.

I’ve written a couple of times about the lack of seed funding in Africa, and how to find the entrepreneurs to fund if you did have seed capital. We’re starting to see a few angel investors like Sean Murphy of Chembe Ventures making their way around the continent, but they are not nearly enough to fulfill the capacity of ideas and individuals who need startup capital.

Crowdfunding

Just this week the CrowdFunding South Africa site was launched (look for them at SXSW this week in Austin), working off the theory that, “South Africa cannot compete in the global online sector if it isn’t funding start-ups at the beginning stage.” Their plan is to do this by getting:

“1000 people get together investing R1,000+ each by pooling the money into the Crowdfund.”

Seed funding is risky, and the idea of Crowdfund is to distribute that risk over a number of people thereby reducing it for everyone. Their goal is to invest 50,000-100,000 Rand in 10-20 “excellent ideas”, and also provide legal advice and contracts, designers, specialized developers, bandwidth, hosting, office space and running costs, mentorship and time saved.

This idea is similar to what Ben White at VC4Africa is thinking about, basically a “Kiva on steroids” as Bill Zimmerman puts it. A way for you to invest in people and projects with larger sums of money and greater risk and returns than on the microfinance investing sites.

Finding the Real Tech Entrepreneurs

Both the Crowdfund and VC4Africa initiatives are excellent steps in the right direction, as they both provide platforms that allow less-knowledgeable investors (of tech in Africa), and deeply involved African tech investors alike, to get involved without too much risk at one time. There remains one issue to be solved though, and that is finding the entrepreneurs to invest in.

Any VC worth their salt will tell you that they invest in the people behind good ideas, not just the product/service that the entrepreneur is trying to create. So, how do you find these individuals? It’s generally through your network, people you trust, that serve as a filter to guide you towards the promising ones. That’s the same in Africa as it is anywhere else, yet here in Africa, there are fewer of these trusted intermediaries who act as filters (especially for international capital), than there are in the US or Europe.

In a meeting this last week of the people behind Limbe Labs (Cameroon), Appfrica Labs (Uganda), the iHub and the iLAB (Kenya) we discussed how these spaces could act as that type of a filter for investors and funds. Each of us sees more young tech entrepreneurs every day, and sees these individuals consistently, than most any other single person could by themselves.

Could these labs, which are now showing up all over Africa, be a way for entrepreneurs to make themselves known, show their stuff, then be introduced to the funds and investors with a greater level of confidence than normal?

ICANN is the body that governs the assignment of domain names and IP addresses worldwide. It’s supposedly a non-profit, but their salaries might indicate otherwise. They decide if there’s going to be a new top level domain (TLD), and are behind the present craziness of letting anyone just choose their own TLD. They split the world up into 5 zones, and each year they go to one of these zones for their annual meeting. This time it’s here in Nairobi.

You can see the full schedule of this week’s events here.

The meetings are to be held at the Kenya International Conference Centre (KICC), who as organizers of the space have already fumbled the ball. They’ve double booked KICC on Mon/Tue of this week with the 6 heads of state (and all their security) of IGAD; Djibouti, Ethiopia, Kenya, Somalia, Sudan and Uganda. ICANN is none to happy about this, as stated on their blog:

“With that many national leaders and scores of security personnel arriving at our meeting venue at one time, we expect it to cause severe inconveniences and at times possibly major disruptions for our community members as they attempt to enter and move around the KICC.”

Major items on the agenda:

Here’s a video from Gray Chynoweth where he outlines the topics for this ICANN #37 event including security and remote access, new TLD’s, the .xxx gTLD, DNSSEC rollout, root scaling, WHOIS study and more.

• New TLDs— a discussion of what the “EOI” (expressions of interest) process will look like for pre-registering new gTLDs. ICANN provides more information on this here.
• IDN ccTLDs – a status update on which countries that have applied using the “fast track” and where they are.
• The .xxx extension- will it proceed and when.

I’ve spent this week in the San Francisco bay area going to meetings, speaking and discussing everything from the iHub to Ushahidi and AfriGadget.

University Students and the Aid Industry

Last night I spoke to a group of university students for 3 hours at the University of San Francisco to Wanjiru Kamau-Rutenberg’s class on “the Politics of International Aid and Development”. My bent is towards technology and the practical applications of such in Africa. I’m no expert on international aid, but that didn’t stop us from having a lively debate on what works and doesn’t work in Africa.

My main points were centered around technology allowing people to bypass government (and other) inefficiencies in Africa – creating opportunity where none existed before. In my experience, most aid programs don’t work, in fact we’ve seen more good come out of the mobile phone industry’s foray into Africa over the last 10 years than we’ve seen in the past 50 years of aid work.

Some questions that arose during the conversation, each of which we could have spent a day unpacking and dissecting in detail:

• Can wealth generation alleviate the ills of Africa?
• Is corruption trickle up or trickle down?
• Should corruption just be seen as a “cost of doing business”?
• What’s the most compelling innovation that you’ve seen come out of Africa?
• Is there such a thing as “good aid”?

Google

This morning I spent some time with the Google.org and the Google crisis mapping team discussing ideas and thoughts about what we all did in the digital space around Haiti. More importantly we asked the question, “what are we going to do the next time a huge global disaster strikes?”

That’s an important question because we need to ensure that we’re further along next time. That, the next time disaster strikes we’re ready with a toolkit of useful applications and platforms that can all be deployed within just a few short hours.

One of the cool things to see was the Google street mapping vehicles parked in a row.

Citizen Space

There are more and more co-working spaces showing up all over the world, including our own iHub in Nairobi. However, one of the early pioneers in this was Citizen Space started by Chris Messina and Tara Hunt. My main purpose visiting was to see how it’s setup and how it has changed since I last visited a couple years ago.

My takeaways: big open space, desks and cool eclectic design. Rent desk space and have a cool vibe about it. I’m sure there’s more than this, but it’s what struck me during my short visit.

Twitter

Most of the afternoon was spent at Twitter where I gave a lunchtime presentation. Ryan Sarver, head of platforms and the API, asked me to do more general talk on innovation in Africa starting with AfriGadget. Having a good 50-60 Twitter employees listening in on AfriGadget, then a talk on mobile phones in Africa, and finishing with the Ushahidi usage in Haiti was interesting to say the least.

The questions asked made me realize that there’s a good opportunity for top-end Twitter employees (and likely other high-level techies from Silicon Valley) to stretch themselves a little bit, head out to Africa and really see what’s going on. They would probably get some ideas that caused them to be a little more creative back in the US.

A longer discussion was had with the leads for the Geo/Mapping team and the Internationalization team. More refreshing than anything else was realizing how open they were to outside ideas and how willing they were to listen. Twitter is doing a lot of things to make sure that their platform is more accessible all over the world, and I think we’ll see some pleasant surprises this year in Africa.

Summary

There’s obviously much more to discuss than this brief summary can do justice to, but not all of it can be put down at one time, or is even relevant at this stage in the game. What I’m excited about is the fact that more people in the Bay Area are talking about relevant issues to African technologists and that there are opportunities for the two groups to start interacting in ways that haven’t been that common in the past. There’s room for both sides to learn from the other.

Last Wednesday started out pretty normal for me. Then it stopped. The US-based members of the Ushahidi team informed me of the earthquake in Haiti, and then the madness began… 6 days later, what’s happened?

Ushahidi is heavily involved in mapping and integrating crowdsourced information from Haiti into an aggregated map that is being used by both people on the ground who need help and those who can provide relief. Teams of volunteers in Kenya, Uganda and the US have been working to solidify the platform and make this effort work. Keep up-to-date in our Situation Room and our blog.

Though it’s not a completely accurate description of what we’re doing, it’s close: We’re running what’s basically the 911 system for Haiti through a local shortcode on the Digicel network 4636. More on the 4636 number and campaign.

How you can help

Pass this message on, try to get it to people, media and organizations IN Haiti:

“In Haiti? Text 4636 (International:447624802524) on Digicel with your location and need. Report emergencies and missing persons.”

Help with open mapping of Haiti campaign through OpenStreetMap, CrisisMapping Network and CrisisCommons via the “Drawing Together” campaign.

Other links you should know about

Missing persons index
In-Haiti relief organization registry
Twitter Tracker/Filter
Crowdsourced facial recognition
OpenStreetMap Haiti
Crisis Commons Haiti
ICT4Peace – useful links wiki

It turns out this little experiment that started two years ago to crowdsource information from the public in Kenya during the post-election violence might have a future after all…

Thanks for your support, and for your help.

Where do you go to find quality and *real* African pictures? How about the non-tourist ones, the ones that show everyday Africans, work places, bus stops and the lives of your neighbors?

AfricaKnows is a new project by TED Fellows Josh Wanyama and Sheila Ochugboju. Their job: to tell a different story of Africa, through big pictures that let you see directly into the heart of African cities.

“Africa Knows is about the challenges, triumphs, dreams and nightmares of being an African in a 21st century city that is straddling several revolutions at the same time; the technological revolution, the agricultural revolution, a democratic resurgence and a post-colonial identity crisis complicated by old ethnic tensions.”

If you like an image that you see, you can buy a print or a card of it.

Sourcing

I talked with Josh and Sheila about the site this last week. Right now they get the majority of images by taking them themselves and from other African photographer friends who have good shots of their locale. One of my first suggestions to them was that it would be wonderful if there was a submission page for others to add images in easily. The curating of what shows up on the site would need to be maintained.

There are two reasons why AfricaKnows is a good site:

Quality
So far, the images on the site are pretty good. They’re not all “professional” quality images, but they’re much better than average. A purely open site where anyone could dump images (a la Flickr) wouldn’t work as the noise would quickly outdo the signal, so quality is important.

reality
The reality of the images is the second big reason, it’s why I care to visit and get the feed. If I want to see what the world thinks of Africa I’ll go to a newspaper. If I want to see how Africans view Africa, I’ll go to AfricaKnows.

Suggestions

As mentioned earlier, there are others who have good quality shots that would be worth the team looking at. A simple submission form that allowed for me to send in images whenever I took one would be useful – for both me and the editing team.

There’s a real possibility of taking this platform further, making it into a place that is focused on African images and highlights African photographers across the continent. I’d be interested in seeing some images from Teddy Ruge (Uganda) and Nana Kofi Acquah (Ghana) on the site, among others. This could be done by first just allowing them to showcase some of their best images, linking to them and putting contact information on the site (giving them a page).

If others are sending in pictures, then there needs to be a clearly outlined understanding of image rights and ownership.

Lastly, we live in a social web with social lives. There should be the ability to embed the image on another site. Images for this post I had to download (bypassing the javascript security features), and upload into it, which is way to much work for most people. Sharing matters, as it’s how people get found in our digital age. You have to learn to let go – of at least the lower res images. Plus, removing that security will allow more Google image search juice to send more traffic.

Each year the International Telecommunications Union puts out statistics on the state of mobile and internet data around the world. What I’m interested in is their “Information Society Statistical Profiles 2009 – Africa” report, put out just this week. Here are some key takeaways, but you should really go download the full report for yourself.

A decade of ICT penetration in Africa

“By the end of 2008, Africa had 246 million mobile subscriptions and mobile penetration has risen from just five per cent in 2003 to well over 30 per cent today. The high ratio of mobile cellular subscriptions to fixed telephone lines and the high mobile cellular growth rate suggest that Africa has taken the lead in the shift from fixed to mobile telephony, a trend that can be observed worldwide. The number of Internet users has also grown faster than in other regions.”

Despite this growth rate, penetration is far below the rest of the world. As the report states, “Less than 5% of Africans use the Internet, and fixed and mobile broadband penetration levels are negligible.” The global average is 23% internet penetration. This is due mainly to cost, but also to coverage over a very large continent that lacks population density outside of major cities.

Not all of Africa is created equal

If you’re a company trying to make money off of providing services or products to mobile phone users in Africa, you have to think strategically. You can see from the chart below that the countries you should focus on first are Nigeria, South Africa, Kenya, Ghana, Tanzania and Côte d’Ivoire.

This holds true for the internet as well. You’ll note that many of the top countries for mobile penetration are also countries with a strong internet growth rate.

“According to a recent household survey conducted by Research ICT Africa, the main location of Internet use in such countries as Benin, Burkina Faso, Cameroon, Côte d’Ivoire, Ethiopia, Ghana, Kenya, Nigeria, Rwanda, Senegal, Tanzania and Zambia is the cyber/Internet café.”

Leapfrogging… with a catch

Many reports you read will sing the praises of the mobile networks and how the leapfrogging of landlines has helped Africa. That’s true, and I’m one of those people. However, it comes with a catch, and that catch is that the lack of landlines in Africa means that it’s a lot harder to get fixed-line broadband penetration, whether ADSL or otherwise. This keeps prices high and primarily availability is only in urban areas.

This gives the mobile operators a significant advantage in Africa, and it’s the reason why 3G (mobile broadband) technology is leading the way and why most of the growth will be through the mobile networks.

To put it in real numbers. By the end of 2008 there were only 635,000 fixed-line broadband subscribers in all of Africa, representing 0.1% of the population, whereas the world average is 6%. Mobile broadband sees 7 million subscribers with a penetration representing 0.9% of the population, again 6% being the global average.

In Summary

This report is an absolute gold mine of valuable data on internet and mobile phone usage, penetration and growth rates in Africa. I could go on with more graphs and thoughts on each section, but you should do yourself a favor and download the free copy and read it.

Finally, some last charts showing mobile cellular subscriptions, mobile broadband and internet subscriptions by country in Africa:

I’m here at day 2 of Africa Gathering in Nairobi, but can only spend part of the day here today, so it won’t be a full listing of all the talks. Day 1 talks are here.

I missed Nkeiru Joe’s talk about the sea and fibre cables. However, I’ve known and debated this with her for a long time. Here’s her presentation on this topic, but to get the flavor on it you should talk to her or hear her speak.

Nkeiru Joes Africa Gathering Presentation – 2009

Digital Integration (lifestyle and webstyle)

David Nahinga, one of the organizers for Africa Gathering. He’s taking a few minutes to talk about the difference between digital culture and everyone else. How we need to use our time effectively, not try to be on 20 social networks and to prioritize the tools and platforms that we use that help us reach our goals.

It’s interesting, David is really doing a primer on why social media and digital tools are useful, and a reminder to use the “hard disk as another lobe of our brain.” Having a tight digital framework helps us to adapt quickly to a constant change, which is a characteristic of web lifestyle.

GotIssuez

Mark Kaigwa is here to talk about his startup project called GotIssuez, which I’ve blogged about before. They are creating a digital means for Kenyans to talk about customer service issues – by mobile phone and the web. It’s an African social platform that crowdsources rants and resolutions from Eastern Africans on Products, Brands and Service Delivery. Users rant, rate and resolve issues, and where companies can get involved is in acting on the feedback.

Mark asks, “Do we as Africans have a problem with really listening?”

He draws lines from everyday customer service by businesses in Kenya, with the way that politicians operate, how police try to direct traffic and to the post-election violence last year.

“If the ballot box can’t bring me change, why should a suggestion box?”

The suggestion box is dead, or at the least it’s in need of a revamp. That’s why tools like GotIssuez, which is similar to Get Satisfaction in ideology, are important.

4 things that GotIssuez is doing to create change in the customer service space in Africa. (How do you get an African to believe in change?)

1. Creating community
Their community is made of people from Generation Y, with a very strong presence in universities. They’re the ones who will have a large voice in the future of Kenya. Providing a digital way to complain, but also a way to come up with solutions.

They’re using gifts and prizes as an incentive to get more people to use the platform.

2. Evolve Culture
In the beginning, the users who came to the site were there complaining about non-issue type items, like why they couldn’t get a date for valentines. Now however, the complaints are about mobile phone operators, ISPs, restaurants and things that others are having problems with as well.

3. Involve Companies
How do companies get feedback? How do they engage with customers online and offline? GotIssuez is trying to become the official voice of the people by providing a platform that both consumers and companies can use.

4. Change Circumstances
Actually create change by involving both ordinary people and companies. The example he used here was a popular coffee shop called Savannah that only has one bathroom. People weren’t happy about this and created a GotIssuez report on it. The managing director of Savannah was directed towards this and came up with a solution (finding nearby restrooms that people could use).

Mobile Cloud Computing

Simeon Oriko is a 3rd year student at University of Eastern Africa Beraton and he’s here to talk about mobile phones and cloud computing, and where the two meet. Mobile Cloud Computing is a combination of two major emerging technologies: Mobile computing and Cloud Computing. Both these technologies are increasingly growing at a high rate. The concept of Mobile Cloud Computing involves the integration of mobile phones and the internet (the ‘cloud’) to create a cheaper, more convenient way of accessing information and other resources on the internet.

“How do we give people access to information and other resources that allow them to be all that they can be?”

Simeon was driven to think about this knowledge gap as he went to different high schools and talked to students who wanted to learn about things, but couldn’t, which was holding them back from different professions and futures. The example he gives is of a young lady who wanted to be a pilot, but had no idea where to start.

The Mobile Web
Mobile phones are not the same as desktop computers, but people create sites and applications that don’t allow true access via the mobile phone. We have this hugely fractured space, with browsers, phones, operating systems that are so different that it’s impossible to operate in them.

4 problems:

• Limited memory and storage – Various data formats are used and it depends on the device as to how powerful it is. Data storage is expensive. There are major interoperability issues between phones, so a different application needs to be created for each device.
• Small display screens – Desktop version websites are optimized for 1024×768 pixels – and there’s no good solution for that on a mobile phone. Technical solutions exist using CSS and javascript… if your phone renders them
• Flaky browsers – There are MANY mobile browsers (Android, Safari, Opera, s60, Opera Mini, Blackberry, NetFront, IE Mobile (old), Iris, Bolt, Skyfire, Obigo, Fennec, Teashark, etc…). They all vary in standards and modes of rendering
• Bad Connections – Connectivity is spotty outside urban areas.

Solutions
Take processing away from the mobile phone and into the cloud – put it on the internet. For instance, if you want to upload a picture, you should be able to expand the storage space online from that which you have on your phone/memory stick.

Create a common platform that all the mobile phones try to share in common. Examples are the mobile web, SMS and USSD.

What will mobile cloud computing look like?

“Smartphones will increase in percentage, but that will not be the future. Feature phones will become more sophisticated, as more of the processing is taken away from the device and put in the cloud. Lower end phones will be the driving force, using SMS and USSD, even if they don’t have the mobile web.”

Applications will be of two types:

1. Native apps will still be there (Android, iPhone, WinMo, etc.)
2. Web apps will be used a lot more.

Faster mobile networks and improved network connectivity.

Simeon is working on Kuyu, a mobile web application that allows African devs to build African apps for real world African solutions.

Today I’m at AfricaGathering, a small conference focused on tech in Africa. I was at the first one in London earlier this year, and we had a great time, so I hope this will be just as good. This is the third one of it’s kind, but the first to take place in Africa – in this case Nairobi, Kenya at the British Council. I’ve decided to do one long running post today, where I’ll just keep adding to the post as the day goes on – refresh the page for more.

Today’s speaker list

PesaPal

Right now Agosta Liko, a smart tech businessman who runs Verviant, is talking. He launched PesaPal just 2 months ago as a web-based mobile payments system for Kenya. Now that I’ve moved back to Kenya, I’m looking forward to trying PesaPal out in person.

“Life is 98% boring, work is boring and operational. 2% is inspiration and that’s where you get all the press. Make no mistake, the boring stuff is where you grow your business.” – Agosta Liko

There is no consumer oriented web payment system in Kenya. It’s a way for the unbanked (and banked) to buy online in Kenya. Agosta thinks that they are well positioned to be the most efficient transaction system in Africa. PesaPal is trying to find equilibrium between value, payment systems and real money. Making a transaction of beans or cows equivalent to one made by credit cards or PayPal.

The transaction rate for merchants holding an account with PesaPal is currently 2.75%. PayPal, the closest comparable online payment system is set at 2.9%.

Kenyans for Change

Jane Munga is here to tell us about a social movement called Kenyans for Change (K4C). They’ve been working on uniting Kenyans worldwide, starting with a group on Facebook and quickly moving around the world with 10,000 users in the diaspora and in Kenya itself. It’s a voice for national reform online.

Jane is talking about what’s needed to restore hope in the “Kenyan Dream”. This dream is defined by the Harambee spirit, equality, national unity and sound leadership. With last year’s post-election violence, the poor state of roads and hospitals and all the other ails that we face in Kenya, it’s a hard sell. What’s interesting to me here is to see that the impetus for this initiative seems to come from the diaspora, after all, Jane lives in Alabama most of the time. This begs the questions, will it take the diaspora taking part to make real change happen?

One of the projects that Kenyans for Change is working on is called Project Amani (“peace” in Swahili), focused on the youth by the youth.

Africa Rural Connect

Molly Mattessich is here to talk to us about an initiative by the US National Peace Corps Association, Africa Rural Connect is an online platform with a mission to connect current and returned Peace Corps Volunteers with the African Diaspora, development practitioners, scholars, technologists and innovators to discuss rural agricultural development challenges and solutions in Africa.

“Find answers to Africa’s rural agricultural problems”

ARC is a way to use global collaboration to solve endemic agricultural issues across the continent. They focused the project on two main groups. First, Peace Corps Volunteers who have lived in the rural areas and who have a good understanding of what is going on at the village level as they lived there for two years. The second is the Afrian diaspora living around the world.

The $20k grand prize winner is actually here in the room, Jacky Foo with his “The Ndekero Challenge: A Systems Approach for Rabbit Keeping by a Rural Community in Partnership with a Commercial Rabbit Farm”.

The ARC project is built on Wegora, a tool that’s part blogging, commenting and voting. It’s built specifically for use by communities and collaboration amongst them. It’s really well designed platform and I’d expect to see it used by a lot of other organizations in the future.

We’re currently running through a workshop on collaboration (Low-tech social networking), where we write down our “big dream” and the steps we need to get there. Others in the room can then come up and offer help on what can be done to make it happen.

Kenya Airways

Rose Ohingo and Ann Muthui (who’s in charge of the social networking side of customer service) are here to talk about how Kenya Airways has created an online presence and a social networking strategy. They are here to talk about how the airline is using social media networks like twitter to attract new business and keep in touch with it’s client base to great success.

Look for Kenya Airways on Twitter at @KenyaAirways, on YouTube and Facebook.

What have we learned about “being out there“?

First off, people are surprised and impressed to find Kenya Airways interacting with them on social networks where they are online. Where they build relationships with people on a personal basis. People try to verify if it really is a KQ representative, and then they dig even deeper trying to find the names of the people behind the account(s).

Using analytics, Kenya Airways really tries to understand who is following them and who is interacting with them online. It turns out that 17% of their Twitter followers are travel guides, they have almost 2200+ followers, and their greatest growth has been 26% in the month of December (more stats).

“It’s a human face that they’ve never seen. They ask about jobs and how it is to work for KQ. They want to have a look inside the company.”

Marketing on social media has been very successful, case-in-point was the KQ tweet on the ability to use Mpesa to pay for flights using mobile phones.

Access Kenya

Kris Senanu is here representing Access Kenya, one of the countries largest ISPs, which services the corporate market. Kris will be talking about: “Fibre – the dawn of a new era”.

In 1995 Kris was graduating out of college, and the fastest internet connection you could get was 9.6kb and you needed a phone line – at that time there were only about 210,000 working phone lines, most within Nairobi and Mombasa. If it was raining, you had even less of a chance getting online. Times have changed.

Ultimately, the world is now flat, now that we have fibre in Kenya – we can compete and connect at a global level in ways we could never do before. Job creation and lifestyles will change as knowledge workers, who are needed in the new economy, now have access to the same level of connectivity as anyone in else in the world. Africa would have followed Europe and the West by going towards eCommerce – we have the ability to leapfrog that and go straight to mCommerce. We have the ability to do transactions that you would have spent a long time doing before, getting in 2 hour long lines and dealing with city traffic, just withour mobile phones.

Technology is a key enabler and facilitator for our transformation in Africa.

I agreed with Kris about the technology gap decreasing. I asked him if the challenge wasn’t any longer a technological one, is it a cultural one? Is it an issue of Africans using technology in a way that truly makes them equal on the global level – on time, reliability, quality?

Kris had a brilliant answer, starting with Kenya having a culture of excusability, where peopel always have an excuse for why things are late or shoddy. He then went into the difference between “Matatu-time” vs “train-time”. The train leaves at 8:05 on the dot, if you’re not on it by that time, your loss. Matatu-time leaves at 8-ish – time isn’t as important. This cultural understanding of time is an area where there is a gap that might be the biggest issue between Africa and the rest of the world.

On Customer Service
Juliana aksed, “How does Access Kenya deal with customer service and support when there are high expectations in the market?”

Kris goes on to talk about the way Access Kenya grew from being a company that dealt with corporate clients. They would rather pass up business than deal with consumers. Now however, they found that they had excess bandwidth, especially in the evenings – so they decided to create a consumer-focused service. This hasn’t worked out so well. Kris fell on his sword, stating that they are trying to improve their consumer services, but they are no where near where they need to be and are trying to make it better, trying to make it as good as their corporate services.

Essential Africa

Jimmy Gitonga & Juliet Mukunga are here to talk about Essential Africa, an African search engine, portal, and free web directory with comprehensive listings covering all African countries on one single virtual platform.

Jimmy tells us how in Africa, there’s not normal street names or directories for things. In Africa, you need a guy. As in, “I know a guy…” who can help you as you’re trying to find something.

An example, you’re trying to plan a trip across Africa on a bicycle, how do you know where to stop, eat, sleep and visit? There is no directory. There is no content.

This is why they created Essential Africa, a way for people to get a free African listing. He gets an address, map directions, contact number, and a description and a URL to the company’s website.

“Everyone thinks that we’re philanthropic. No, we’re not blue-eyed like that. We make money off of the eyeballs and the advertising.” – Jimmy Gitonga

Essential Africa has been at it for two years. They started with spidering the web (with limited success) and then getting people to start entering their own information. It’s been a long road, but they’ve started to gather a lot of information, a lot of listings for organizations and small businesses who have never been on the internet at all.

They are hoping to be the African “human” search engine. It’s built for computer and mobile devices, covering all African countries on one single virtual comprehensive platform. They’re hoping to be the gateway for Africans and the friends of Africa who are visiting.

Movirtu

Christine Ogonji is here as one of the newest members of Movirtu. They are creating a way for poor people to share a phone, but not a phone number. They target services to the bottom of the pyramid, for profit – the classic “do well by doing good”.

Out of 3.4 billion people in the world who have a handset and a SIM card, 1 billion only have a SIM card, but no phone. Their income is $1-2 per day, but they spend 5-30% of their income on mobile communications.

Here’s a video about Movirtu, and why it’s a product that could make a big difference in Africa:

Funding for Movirtu has come from Gray Chost Ventures and Grassroots Business Fund.

Right now Christine says that Movirtu is looking to provide an Mpesa-like account for people using the virtual phone numbers. The name for this service is MXPay, and is going to have mobile money integration with a regular account and one time use. Distribution of monies or acceptance of payment from specific people below the poverty line who do now own a phone or a SIM card.

They’re targeting their first 1 million customers in 2010.

The End

A big thanks to Ed Scotcher and team for today. Tomorrow is the big “open” day here at the British Council. Get here by 9AM if you want to get a seat.

Gone are the days where you had to have lived in Nairobi for a couple years before you understood all the backroads and neighborhoods in order to get from one place to another. Kenya has an advantage as the only non-sales office in all of Africa for Google is here. When they create new tools, or customize a feature from the developing world, for Africa they do it here in their own backyard first (and sometimes Uganda).

A couple weeks ago Google turned on mapping directions for Kenya. Like me, most of the people who know Nairobi were shocked and didn’t believe it. Could this really work? It does, and it works well.

I’ve been testing it out for the last week to see what type of results I get, and I’ve been impressed with the results. Fortunately I have my iPhone with me, and it allows me to do things like challenge Google/Apple to find my current location and then give directions from that location to somewhere in Nairobi that I happen know every backroad, alley and footpath between.

Shortcomings

No control for traffic
As omnipotent as Google seems to be, what they’re unable to do is track the vagaries of Nairobi traffic. So, as logical as the directions you get from Google might seem, they are not the best way to go much of the time. While they give accurate directions for new people to Nairobi to follow, they are also the “obvious” route and will cost you hours of sitting in gridlock while you watch the matatu’s clog the road even further.

Lack of detail on the maps
Some areas, even large towns like Ongata Rongai aren’t even shown on the map. Below is the failure screen for getting directions from Rongai to Eastleigh. I had to go with Langata instead, as that was the next closest “town” in Google Maps. This pattern holds true for dirt roads and paths that are usable by vehicles, but which don’t show up on the map.

I’ve also seen this in regards to offices and buildings, where they are put on the wrong part of the road, sometimes off by a good half kilometer, as was my father’s office in Upper Hill shown below.

Final Thoughts

Anyone living or working in Kenya should buy a drink for every intern and Google employee who has done the manual work to get Kenya mapped to the level that it is. It’s an iterative process that only gets better as time goes by and more people work on it.

As Google states:

“This essential tool is by no means Google’s effort alone – we’re enormously grateful to Kenya’s active online cartographers who have helped us build these maps from ground up with the use of Google Map Maker, a tool that allows people to help create a map by adding or editing features such as roads, businesses, parks, schools and more.”

The directions provided by Google in Nairobi (I haven’t tested up-country) are adequate. They’ll get you to and from the locations in Nairobi that you need to go. You’re better off now than you were before, and as someone new to the city you’ll have a lot better luck with Google’s maps and directions than you’ll have with asking someone on the side of the road.

South African Startup Index
The Business Report is running a South African Startup Index using YouNoodle‘s API. Quite cool, I’d love to see someone do this for startups across Africa.

The Malawian Who Harnessed the Airwaves
Really, it’s an AfriGadget-type story on Gabriel Kondesi who constructed a radio station three years ago, using, among other things, three small transistor radios, car batteries, TV aerials, wires, and a radio cassette player.

A Rwandan software developer finds success
“Yves Kamanzi does not just study computer sciences, it is a passion which does not leave him when he gets out of the classroom. As a result, he has developed several administrative computer applications and despite fierce competition in the sector, he has been able to win over several companies. One program, which calculates employees’ net salaries, has proven especially popular.”

Musoni: mobile microfinance
Musoni is a new microfinance company in Kenya that is using mobile services for all their work. “Musoni will enable clients to repay their loans and deposit their savings using existing mobile money transfer products, such as M-PESA, Zap and Orange Mobile Money.”

Jon Gosier’s Appfrica Labs has put together an amazing infographic on internet connectivity in Africa. Amazing work!

“The African continent is rapidly changing. In the next two years 2 billion dollars will bring 12 terabits of connectivity to the continent. Will africa become the world’s newest outsourcing hub? Will it foster it’s own tech and startup culture? The image above explores the ‘infostate’ of Africa in 2009.”
(Read More)

Flickr set here
Full-resolution version here
Buy it in print here

On Friday I had a long conversation with Noam Cohen from the New York Times about Ushahidi and Twitter. He was doing some homework for an article he was writing on the increased value that geolocation data can add to the massive streams of data coming out of tools like Twitter, called “Refining the Twitter Explosion with GPS“.

A lot of our discussion was centered around location, especially since he was thinking of the Ft. Hood shootings and the value of location in determining useful information from the Twitter stream during that crisis. This is what we’ve built Ushahidi around of course, the idea that location and even small bits of information give us a better understanding of an unfolding crisis. This is just as true of mundane information, or trending topics in a locale, which is why Twitter is building a new geo infrastructure. It couldn’t be in better hands either, with both Ryan Sarver and Schuyler Erle on the team, what Twitter puts out will be top notch.

What was more interesting than just geographical references for information was the combination of two other big ways to parse this data: Time an Tags. We’ve started to see a lot more apps mixing time and location in the past year or two, and we’ll see more as the visualizations for it improve. Categorizing information, pictures and video by keywords (tags) have been around even longer.

We need to see more combinations of tags, time and location in visualizations and platforms. I can’t think of anyone who does all three really well (if you can, please leave the link), though there are a number who do two of them incredibly well – including Flickr’s geocoding of images (tag + location), TwitterThoughts (tag + time) and TwitterVision (time + location), etc.

We have a widening stream of information. The lowered barriers for entry globally, and the encouragement by social tools, means we’re seeing exponential growth rates. Twitter alone saw an increase from 2.4 to 26 million tweets per day in just the last 8 months. We need some way to make sense of this information. Our ability to create information has far surpassed our ability to understand it in a timely manner.

Chris Blow outlined this best with a visual for Swift River for use in a presentation I did at TED this year:

It’s a serious problem and one that only gets deeper with every month that passes. In most areas, it’s not a big deal, but when a crisis, emergency or disaster hits the misinformation and lack of understanding has very real consequences.

I’d love to see more work being done with all three: Time, Tags and Location.

A lot of people are on Twitter these days. So many, it seems that you can be overwhelmed by the number of people and it’s hard to find the right people to follow. To help with that, I’ve created a my own Twitter list that follows African Tech twitterers.

My plan is to keep this list pared down to only those who put out a good number of tweets regarding technology in Africa. I’ll be the biased curator, and hopefully it’ll be useful to others. This means that people will get dropped, and others added, from time-to-time. Don’t be offended if you’re not on it, it’s not personal, it’s just that I have to keep it small to be useful to others. Ping me if you think I should add someone.

You can get my curated African Tech Twitter list at http://twitter.com/whiteafrican/african-tech.

Here’s a widget with the list in it. You can get your own here, just enter “whiteafrican” and choose the “African Tech” list.

Other great Twitter lists:

Afritwit’s list of African twitterers (maxed out)
Alisdair’s development list
Sciculturalist’s Techies list
A list of Twitter employees
Tim O’Reilly’s Tech News list

Lastly, Listourious has a huge index of Twitter lists for you to peruse.

(You can always find me on Twitter at @WhiteAfrican)