The Subtle Condescension of “ICT4D”

I have cognitive dissonance over the term “ICT4D“. The term “ICT4D” is confusing, hypocritical and has a whiff of condescension that makes me cringe.

As I understand it, it’s what NGO’s do in places like Africa and Asia, but if the same things are done in poor communities in the US or Europe, it’s not called ICT4D, it’s called civil society innovation or a disruptive product.

I’ll be the first to say that I think more communications and technology tools in the hands of ordinary people is good, it’s what we need. For this reason I didn’t come down on the OLPC project, not because I agreed with it’s strategy or reason for existing, but because I simply think that getting more computers in kids hands is good idea.

So, let me be clear: I’m not against the practice of getting more ICT into Africa, I’m just don’t appreciate the condescension and hypocrisy that the term ICT4D comes with, and I’ll bring up the reasons that it actually constrains the technology innovation culture in Africa.

What do we really mean by “ICT4D”?

Ken Banks is doing a fun “ICT4D Postcards Project” where he’s asking people who work in that field to send him a picture with a note of why it matters to them. Though a fun project, I hesitated when asked to participate, because I’m particularly put off by the terminology. But, I did one, and here it is:

A few of the UN cars outside UNMIL in Liberia

“ICT4D” represents a mental roadblock. A term that brings as much baggage with it as a sea of white SUVs, representing the humanitarian industrial complex’s foray into the digital world. It means we’re trying to airlift in an infrastructure instead of investing in local technology solutions. Like the SUVs, it’s currently an import culture that will not last beyond the project’s funding and the personnel who parachuted in to do it.

If an ICT4D-type project is done in a poor part of America, is it still considered ICT4D?

That’s the question that sums up the hypocrisy of this term to me more than anything else. Here’s a an example of what I mean, on a project that I really like and am behind: PeaceTXT. It’s using mobile phones and SMS to help with violence interruption in Chicago.

Is that ICT4D? If it was deployed in Johannesburg or Mogadishu it sure would be labeled as such.

Is ICT4D basically branding for emerging market tech? It seems like it’s a way to name interesting and innovative products from Africa and Asia as something different than their counterparts doing the same thing in the West. In the West they’re called a disruptive initiative or civil society product.

If an African company creates a product that gets millions of Africans using technology to communicate better, which seems to be the very definition of ICT4D, are they automatically that? Mxit does that… What are they?

Let’s say you’re Kilimo Salama, run by my friend Rose Goslinga, which is a micro-insurance program designed for Kenyan farmers, and a partnership between Syngenta Foundation, UAP Insurance, and Safaricom. You charge, make money and yet are helping both small and large farmers alike. Is this ICT4D?

A roadblock to African tech

I was recently discussing this term with one of my Kenyan tech friends, where he stated, “I always picture a team from the UN putting up toilets in Uganda when I hear of ICT4D.”

Uganda: poster about UDD toilets

That’s one of the key problems that the ICT4D space, because to an African it comes with all the baggage of 60+ years of failed aid and development work on the continent. It triggers that begging bowl mentality, instantly stripping the dignity away from the initiative.

It also feels like this is how international NGOs are trying to stay relevant, by creating a new department and new initiatives that the big funders will buy into and support (themselves to stay relevant). Ask yourself, how many ICT4D projects in Africa are more than pilot projects? How many are just Westerner organizations parachuting in, which have no hope of staying alive beyond the time and funds put in by their organization? Sounds like the same old “aid story” to me.

That might be annoying, but the actual problem with this is twofold.

First, the African technology startup scene is young, but it’s ready to be treated as a real industry with real investors looking to make real returns. When the people who are doing business and making money in African tech get a sniff of an “ICT4D” project, they immediately dismiss it – labeling it as a special needs project where the regular rules don’t apply.

A startup company who is trying to create value and make money, but doing so with what outsiders view as poor or disadvantaged communities, is often pigeonholed internationally as ICT4D. For instance, is Esoko the money-making agricultural product from Ghana, which is now in a dozen countries, an ICT4D company? How about if a company started off by being used in Africa, but then their product went global – such as with Ushahidi?

Second, the funds and work put into this space by the NGOs are creating a false floor in the economy. They’re undermining the community of tech entrepreneurs who could be building the same products and services and charging for it, just like we’d expect any company in the West to do if there was a valuable service worth paying for. If it’s a service that should be supplied by the government, then they’re short-circuiting those responsibilities and subsidizing actions that subvert the public offices away from their duty.

Let’s say, for arguments sake, that the only way to get a much needed project going is to get a Western team in-country to start it. Is there a reason why ICT4D projects are slow to get local ownership, management and team members? Is this technology tourism and fabricated externally run projects, created because doing work in Africa is an adventure?

In Closing

What I’m hoping to get across is that we’re doing ourselves a disservice with this terminology and that it has a negative perception in the tech startup culture in Africa. Technology is about overcoming inefficiencies in the system, and products succeed because they solve real needs within communities. In Africa, as in the West, some of these solutions are for-profit and some not-for-profit. It’s important to invest in the local startups involved in trying to solve these problems and come at it from a more objective view, instead of labeling innovative technology solutions from Africa automatically as ICT4D.

We have to thinking less of ICT as something that’s about development, and more of it as a commercial venture. We need more focus on ICT4$ than ICT4D.

TED 2010: Session 1 Highlights

Session 1 at TED just ended, and it can only be described as an “only at TED” moment for me.


Simply because it showcased just how eclectic and fascinating this event is. Where else do you start with a talk by professor Daniel Khaneman who originated the study of Behavioral Economics, move on to the London and here a talk live from David Cameron who is leading the Conservative party in the UK, and then on to Jake Shimabukuro an amazing ukelele player…


Khaneman gave an engaging talk on “happiness”, where he talked about the difference between “being happy with your life versus being happy in your life.” There’s a difference between how we experience life and how we remember our experiences of life.

“If you knew that all of your pictures would be destroyed and that you would get amnesia, would you choose the same vacation?”

David Cameron is expected to be the next Prime Minister of the UK, he was the surprise talk this morning, telecasting in from London. He asked, “How do we make things better without spending more money?”. Pointing out that the global debt level is over 32 trillion (Pounds?).

His answer: use behavioral economics plus the information revolution and let’s see how we can change society.

Cameron’s prescription for this comes in three parts:

  1. He wants to see greater transparency of government data. Stating that we have only scratched the surface of what can be done with open government data.
  2. Choice. What happens if the government doesn’t mandate, but allows people to choose? He uses examples of web-based shopping engines and wonders how that can be applied to things like healthcare.
  3. Accountability. Using an example of the Chicago crime map he wonders what will happen as we give the people power to see what is happening and hold the government and police to account for what happens.


Esther Duflo, from the Poverty Action Lab at MIT, gave a mesmerizing talk on the aid and development sphere, using examples from Africa and India. She’s asking the hard questions and trying to answer them scientifically, pointing out that much of the arguments (ie, Easterly vs Sachs) being made for/against things like bed nets in Africa are more emotional than substantial.

“It’s not the middle ages any more, it’s the 21st century.”

We can find answers to these questions using randomized control trials. She gave examples like the one where they ran test of 130+ communities using a control, camps and camps with incentives to test if children would be brought in more/less often for immunizations if they were given an incentive of a kilo of lentils.

The answer: they were, 38% more actually. That, and the fact that it was actually cheaper to run the incentivized camps than the normal ones.

How Aid and Government are Failing Higher Ed in Liberia

Professors Robert and Bropleh

Today I stopped by the University of Liberia, which is situated right between (and across the street from) the massive UN Mission to Liberia (UNMIL) building and the equally large Liberian capital building. I had the chance to sit down with Professors Bropleh, the Associate Dean of Engineering, and Professor Damalo Robert, the Director of Computer Information Systems.

It turns out there is no computer science program offered at all. I asked if they knew of any student that was a programmer, if there were any groups that did some type of hacking on their own. Nothing. Below is the sorry story of this saga.

The computer science center story


On April 27, 2007 the president opened the new “Center for information and communication technology” at the University of Liberia. It has 150 computers, a VSAT connection and a video conferencing machine. Sounds good!

That operation was shut down 6 months ago.

The power and the building are paid for by the university, but the nice internet connection cost about $5000 per month and no one was paying the bill. There is some muddy story involving Socketworks Global’s digital bridge project and the International Finance Corporation (IFC), where Socketworks put in a $100k+ expecting to be reimbursed by the IFC, only to have it not happen.

“In post-conflict Liberia, where students cannot absorb a fee increase for education, SocketWorks is self-funding the initial investment and seeking support from the World Bank to subsidize the student subscription fees. This is the first time SocketWorks is changing its business model to accommodate donor subsidies.”

What we’re left with is a padlocked door to a 150 working computers, with a dormant VSAT connection sitting unused in the middle of the demographic that could do the most with it. The very same demographic that will be called upon to lead the next generation of government and business in Liberia.

Aid money and Liberia’s higher education

Since the war ended in 2003, there has been well over a billion dollars of AID money pumped into this country. It appears as if the young children are more important than the older youth, as almost all education money is funneled to primary schools. On average, out of an engineering student population of 500 students, only 30 graduate. There is a whole generation missing out on real higher education opportunities.

The University of Liberia is an eyesore – a mess of buildings falling apart and crumbling before your eyes. That might be okay though, as the Chinese have built a brand new university complex 30 miles out of town, which is supposed to go into use next year. Maybe they have other plans for this land now, but in the interim, it just seems an embarrassment to the system – both government and aid organizations.

What next?

It seems such a shame to have the futures of this current generation of “could be” programmers and developers held hostage by a system not of their making. Where the very purpose is to be educated in areas that will help the country exponentially in the years ahead. It makes you wonder…

We see the big tech foundations dumping their money into all kinds of projects. With a running cost of under $100k per year, why doesn’t some white knight from a big tech company put their money here? Surely this is a place and a project worth that much. That number equates to an accounting error for most of them anyway.

I find myself torn between excitement of the potential that these 150 computers represent and the disappointment of the current muck up.