Ping: a Tool for Families and Groups to Check-in During Emergencies

It’s been a hectic 4 days in Nairobi. The Westgate siege is now over, so the President tells us, though there will be a lot of cleanup and forensics to do. Three days of national mourning start tomorrow.

The full Ushahidi team met yesterday (many virtually, of course), and we talked about many issues surrounding the Westgate siege. Not least amongst them was the fact that we had a hard time checking in with each other. And then found out that one of our team’s wife and 5 children were inside of the mall, while he was traveling out of country. They eventually got out a few hours later, to which we were relieved.

This lead us to then think through our skills and tools, and where we could be useful.

In an emergency, how do you find out quickly whether your family, your team, your friends are safe?

The Ping App - a group check-in tool for emergencies

The Ping App – a group check-in tool for emergencies

How About a Way to “Ping” Your Group?

There was a consistent problem in every disaster that happens, not just in Kenya, but everywhere. Small groups, families and companies need to quickly check in with each other. They need to “ping” one another to make sure they’re okay. It has to be something incredibly simple, that requires little thinking to use. People have been doing some stuff in this space in the past, the best like “I’m Ok” are focused on smartphone users, but we have a need to make it work for even the simplest phones. Our goal is to have this available for anyone globally to use.

“Ping” is basically a binary, multichannel check-in tool for groups. The idea is that families and organizations could use this for quick headcounts on how everyone was, then use it as an on-ramp into a Red Cross missing persons index or something like Google’s People Finder app.

We’re putting the first version of it up at – here’s how it works:

  • You create a list of your people (family, organization), and each person also adds another contact who is close to them (spouse, roommate, boy/girlfriend, etc).
  • When a disaster happens, you send out a message for everyone to check-in. The admin sends out a 120 character message that always has “are you ok?” appended to the end.
  • This goes out via text message and email (more channels can be added later).
  • The message goes out three times, once every 5 minutes. If there is a response, then that person is considered okay. If no response, then 3 messages get sent to their other contact.
  • We file each response into one of 3 areas: responded (verified), not responded, not okay.
  • Every message that comes back from someone in that group is saved into a big bucket of text, that the admin can add notes to if needed.
Ping Notes, Features

Ping Notes, Features

Ping Architecture - rough draft

Ping Architecture – rough draft

Yesterday we quickly wireframed out a list of needs, some design basics, and an architecture plan (images above), got a rough product going on it (code is on Github). We now need to make it look better, so some designers are working up some stuff to make it work well on both phones and computers.

Mockups of the Ping app, still undergoing some design tweeks

Mockups of the Ping app, still undergoing some design tweeks

Final touches are to add in:

  • Account creation, we’re using our CrowdmapID tool for this, since it’s already out
  • Message “send” page
  • Archive old campaigns feature
  • Wire into text messaging service (Nexmo or Twilio), and then testing it out internally
  • Designing it so it looks good (responsive design, so it works on mobiles and PCs)

If you’d like to help out, jump on the Github repo, and get in touch with us about what you can do. What we have here is a minimum viable product (MVP) right now, open source, so anyone can make it better by branching the code and adding in features, etc.

Finally, a HUGE thank you to the people who have been burning the midnight oil to make this all happen in 24 hours:

@udezekene (visiting from Nigeria)
@EmiliaMaj (visiting from Poland)
@gr2m (visiting from Germany)
@Dkobia (Ushahidi)
@LKamau (Ushahidi)
@bytebandit (Ushahidi)
@DigitalAfrican (Ushahidi)