Comments on: How Safaricom Steals Your Internet Bundle

By: Qevin Qwest

Qevin Qwest — Sun, 31 Mar 2013 18:55:44 +0000

They may have the best 3G network but its actually more painfull now when using it.
After turning off my PC I checked the bundle balance that was initially 200MB when I bought it, and the balance was 182MB in the morning tha data had drained to 76MB. Did KPLC consume some of my data overnight for using their power? Ges not SAFCONS.

By: Qevin Qwest

Qevin Qwest — Sun, 31 Mar 2013 18:51:34 +0000

By: So sorry with what is happening

So sorry with what is happening — Mon, 25 Mar 2013 04:54:51 +0000

Hope I won’t loose my over 2000 bundles.After recharging I am only getting the bundles fo Ksh.100 Ihave used (80)

By: Maryann Michuki

Maryann Michuki — Tue, 19 Feb 2013 07:56:48 +0000

Ham,

We appreciated your concerns raised herein. Kindly email me your details on mmichuki@safaricom.co.ke. We will endeavor to look into your usage and give you comprehensive feedback

Kind Regards,
Maryann

By: HAM

HAM — Sun, 17 Feb 2013 20:31:39 +0000

I have the following horrific things to say about, among other tech giants, Safaricom. The other day I bought an iPad and got safaricom line with 1.5GB data bundle good to go. Then one day the webpage said I had 120 odd MB balance. 5 mins into a skype call I am left with no internet. Its just not possible on a one to one skype video call to spend 120+Mb in 4-5 mins. It turns out that in less than 10 days the bundle got exhausted on average use. So I buy a 1000/= scratch card and upload airtime on the ipad line via the safaricom bundle portal thinking that it was free to access. After inserting the PIN I get message that top up was succeeful. I then attempted to but 1.5GB bundle from the bundle page and got message that there was not sufficient balance for the purchase. After refreshing the page, it still showed 0.00 air time and same 120 odd MB data bundle balance.

My reasons for ranting: 1) Its not possible to eat up 1.5GB + 50% night bonus bundle in less than 10 days – Safaricom thieves here!, 2) Its not possible to consume 120 odd MB on a 5 mins video skype call, 3)If Safaricom webpage shows incorrect information on airtime/bundle balances then there is a problem with the Safaricom portal, 4) I did not know that accessing Safaricom portal costs money – Safaricom has not clarified about this, 5) iPad users are disadvantaged in that if the safcom web portal is not reliable then we are blinded as we cannot dial *450#1# to check bundle balances as iPad does not have phone/sms capabilities.

Safaricom are day time and night time thieves.

By: Angela

Angela — Sun, 10 Feb 2013 15:11:29 +0000

Hey, thanx for this, am glad I found this page! I moved to Orange internet LONG AGO, It was great until we ALL moved, coz they became “shrewd” too! Despite the billboards, unlimited is now 1200, not 990. And their page is no longer zero-rated. U need at least 35-65 bob= 1235 to recharge i.e basically the same reason I left SafCON. Very painful to discover this BY ACCIDENT. Customer care agents were very rude/ had no clue and I got no response from Orange on Twitter! Orange sucks as well, but even THAT’S STILL BETTER THAN SAFCON! 🙂

By: Jasper Njuguna

Jasper Njuguna — Mon, 04 Feb 2013 15:35:34 +0000

An alternative for guys to access reliable internet and not necessarily using modems would be purchasing and installing access points gadgets or commonly known as receivers. A majority of business minded guys have set up a station or remote access transmitters that broadcast radio waves and depending on the radius [works mainly on “line of sight” and also “wifi spots”] pretty much you can access the internet via wifi [ if your comp has powerful wifi drivers] or by erecting a access points gadgets at your place and commonly used are Ubiquiti networks. Actually, even the large isp have this kind of setup but on a large scale.

Think of it , it can be a business idea for you :==:

By: Data Traveler

Data Traveler — Tue, 29 Jan 2013 12:41:37 +0000

Looks like Kenyans are getting “data fleeced.” LOL! 🙂 Perhaps when Yu & Airtel can step up to the competitive data plate, then and only then, will we see better service.
BTW, I unlock ALL of my modems — always had problems with those damn Huawei E173’s custom firmware. No more :-). Try the DC-Unlocker service; works like a charm.

Who’s the retard that invented locking a modem that I PAID FOR?? That should be another serious discussion.

By: freddie

freddie — Mon, 07 Jan 2013 05:50:25 +0000

Why are you still in the dark. you is the best in internet even if the speed is wanting especially for unlimited internet. Safaricom are goddamn corporate thieves

By: Dan Kiagayu

Dan Kiagayu — Sat, 29 Dec 2012 16:26:53 +0000

I recently bought a modem with a sim card. i put the simcard in my fon after credit ran out and got very many messages about 4 or 5 every day saying i did not have enough credit for a trnasaction i had never applied or asked for. This means that Safaricom has been debiting my credit at about 150/- everyday when i put credit without my knowledge or authority. Who can rectify refund and apologise over this.
I am Duncan mobiles 0716 080 100/ 0700 322 377