Search Results for “why the internet” – Page 4

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Our Voices Revolutionize the World

[The following is from my Institute of Medicine Talk on communications technologies for violence prevention in Washington DC today. A good background paper to get started on the context of tech in violence prevention is found in this PDF. ]

Something has changed over the last decade.

New technology is lowering barriers. For everyone, and everything. It is disruptive just by existing and by it’s penetration into every corner of the world. We’re talking mobile phones, social media, open data, inexpensive mapping and of course the internet itself.

It can be used just as easily for good as for bad, like any other tool and medium before it. However, the biggest difference in our new technology space, is that what before had at least some gatekeepers, now has few or none.

Inefficiencies in older industries or organizations are areas ripe to be disintermediated in our day of new tools and democratizing of information. Think big media, government, the humanitarian field and even the medical and healthcare industries. Many of these are centralized, top-down information systems which are being forced (or will be forced) to change, or become obsolete and die out in their current form. Not because what they represent is bad, but because how they do it is no longer viable.

Legacy systems and processes were built for a use case that is often decades, if not centuries, old. Internet and mobile phone technology bring new efficiencies and lower barriers. At the very least we can expect new technology to augment what’s there, if it doesn’t displace it entirely.

We’ve see this rippling through the media world for the past few years, large magazines and newspapers are going out of print, major TV networks are struggling. New technology is changing the news paradigm.

We see it in government, from fund raising to how wars are fought, and especially to how a faster moving populace interacts with a slower, archaic and sometimes rotten system that rules them. New technology makes a nimble adversary out of the people that the government is sworn to serve.

We see this in the humanitarian space, where large, slow and ungainly organizations can’t seem to coordinate the resources to meet their mandate, yet raise enough money to keep themselves in business. New technology allows the affected people to self-organize and solve their own problems, and leads us to question why some organizations exist at all.

Let me give you a finite example of this, from my own organization, Ushahidi.

Ushahidi was born out of the post-election violence in 2008. In that first week, a number of us came together as an ad hoc group of volunteers and in 3 days created a website that allowed anyone in the country to send in text messages, emails or web reports on problems happening in their area and we mapped them and put them on a timeline. It was simple, rudimentary even, but it worked.

It worked because people were looking for an outlet, they wanted to let people know what was happening to them.

What we’ve seen since that time is that Ushahidi has proliferated, not because of the technology, but because of the use cases that it makes possible. It is a free and open source platform for gathering and visualizing information and it has been used for everything from disaster response to election monitoring, citizen journalism and community engagement.

There are now over 20,000 deployments of the Ushahidi platform operating in 132 countries. Our goals for Ushahidi are simple; to disrupt the way information flows in the world by providing the best tools for democratizing information with the least barriers to entry.

In the beginning this meant take what took us 3 days to build and make it available to others so they didn’t have to start from scratch. Something that would take them only 3 hours to deploy. Last year we dropped that to 3 minutes with the launch of Crowdmap, our cloud-based version of Ushahidi.

We’ve also created many mobile tools, from an Android-based SMS gateway to customizable iPhone and Android apps.

3 lessons we learned early:

We didn’t have the credentials. None of us were humanitarians, we just cared about our home and wanted to do something.
We had no funding. It wasn’t until 4 months later that we formed Ushahidi as an organization, and 4 months after that when we received funding. That didn’t stop us from doing something.
We had no time. If we had thought long and hard before we built our system, it probably would have been too complicated and wouldn’t have worked. We also might have thought of a more sayable name…

All of the lessons that we’ve learned through our journey are baked into our organizations culture. We question assumptions and we treasure disruption. We’re willing to take risks that leave us open to failure, in our effort to change the way information flows in the world.

There’s a term that I came across last year called “White Space“, and it’s best definition is:

“…where rules are vague, authority is fuzzy, budgets are nonexistent, and strategy is unclearâ€¦”

The most innovative ideas come from this white space; internally within organizations, in the startup space and in society in general. At the end of the day, much of the white space definition looks a lot like where I live and work in Africa. And I think it’s why its sometimes easier to come up with innovative solutions there, and why we’re going to see an increasing number of solutions to the problems in the West coming from places that look a lot like Africa.

The best disruptive ideas come from the edge. So, let’s look at the edge, cases from around the globe, for some examples of how technology is being used to make an impact on violence prevention.

HarassMap (Ushahidi + FrontlineSMS) – Egypt
BullyMapper (FrontlineSMS + Ushahidi) – Australia
Human Rights (Ushahidi) – Saudi Arabia by Amnesty Int’l
YoungAfrica Live (Internet via mobile) – South Africa
YETAM (FrontlineSMS + Ushahidi) – Benin by Plan
Apartheid Watch (Ushahidi) – Israel and Palestine
Hollaback (Phone cameras and a website) – US, India, Mexico and Argentina
PeaceTXT (SMS and trained people) – US
Maps4Aid (Ushahidi) – India
Take Back the Tech (Ushahidi) – Global

“Across the globeâ€”and without any organizing or mobilization by NGOs or watchdogsâ€”people confronted with threats to their rights are communicating out those experiences, in effect reasserting agency over their own rights protection.” – Amnesty International

Those are all exciting examples, showing what can be done with new technology. Suddenly there are no barriers to entry, anyone can take part, and it doesn’t require that someone have authority to begin. It’s just a matter of figuring out what you want to do and galvanizing a community to take part.

Is technology a panacea? Not at all.

As my friend Clay Shirky says, “The technology only becomes interesting when it is no longer interesting to technologists.”

We use a graphic in Ushahidi to remind users of our tools that the technology is only a small part of any solution. We say that 90% of the work is non-tech related, and can take the form of organizing, outreach, branding, translation, etc.

It’s a reminder to us as well, that we need to focus on creating tools that augment human activity and get out of the way as much as possible. That, in the end, is what makes the earlier examples so interesting; they worked because they used the simple tools available in people’s pockets to interact and bring attention to a much larger population, audience or intermediary.

Just this week a new site was launched, like it’s predecessor in Egypt it’s purpose is to draw attention to the harassment that women get, this time in Ramallah, Palestine. Residents of Ramallah, as well as staff from Palestinian women’s organizations and civil society came together and did something, they built Streetwatch. It was self-organized, it emerged from local needs and tools were found that could suit them.

“They have an opportunity to help themselves and other honest citizens of Ramallah to isolate the problem areas and say no to sexual harassment.”

This is the new story of our time, that:

“Our voices revolutionize the world.” – David Kobia, Ushahidi

Those 5 words. That simple statement.

The revolution is here, you’ve watched it shake industries, rock countries and effect your own community – and what you’re seeing is only the beginning of the massive changes sweeping across the world.

It’s not complicated. It’s the effect of technology democratizing information and changing the way it flows in the world.

It’s simple solutions, by unqualified but driven people, like the communities in Ramallah, Egypt, India and even here in the US, that provide a foundation for the changes that we’re seeing. It’s ordinary people, using simple technology to organize themselves and take care of their own problems.

Your task is to look closely, to understand the basics and then figure out how to use these new tools at your disposal to make a difference. In your case, to specifically prevent violence and help those who have been hurt.

Africa: Turning the World Upside Down

October 25, 2011 / HASH / 14 Comments

Whitespace in business is defined as a place, “…where rules are vague, authority is fuzzy, budgets are nonexistent, and strategy is unclear…” It’s the space between the organizational chart, where the real innovation happens. It’s also a great definition for what we see in Africa, and it’s the reason why it’s one of the most exciting places to be a technology entrepreneur today.

I just finished with a talk at PopTech on Saturday where I talked about “The Idea of Africa” and how Western abstractions of the continent are often mired in the past. It’s not just safaris and athletes, poverty and corruption – it’s more nuanced than that.

Today I’m in London for Nokia World 2011 and am speaking on a panel about “The next billion” and how it might/might not turn the world upside down. In my comments tomorrow, I’ll probably be echoing many of the same thoughts that came out over the weekend at PopTech.

Here are a few of the points that we might get into tomorrow:

Horizontal vs Vertical scaling

I talk a lot about this with my friend Ken Banks, where we look to scale our own products (Ushahidi and FrontlineSMS) in a less traditional format. As entrepreneurs you’re driven to scale, but our definition of scale in the West tends to be monolithic. Creating verticals that are incredibly efficient, but which decreases resilience.

In places like Africa, we have this idea of horizontal scaling, where the product or service is grown in smaller units, but spread over multiple populations and communities. Where a smaller size has its own benefits.

In this time of corporate and government cuts, where seemingly oversized companies are propped up in order to not fail, there are some lessons here for the West. We shouldn’t be surprised that the solutions to the West’s problems will increasingly come from places like Africa.

Instead of thinking of Africa as a place that needs to be more like the West, we’re now looking at Africa and realizing the West need to be more like Africa.

Reverse distribution

Will we increasingly see a new set of innovative ideas, products and services coming from places like Africa and spreading to the rest of the world? Why is Africa such a fertile ground for a different type of innovation, a more practical one – or is it?

Disruptive ideas happen at the edge.

Africa is on the edge. While the world talks at great length about the shifting of power from the West (US/Europe) to the East (India/China), Africa is overlooked. That works in our favor (sometimes).

A couple of the ideas and products that have started in Africa and been exported beyond the continent include; Mpesa, Ushahidi and Mxit.

Mpesa – the idea came from Vodafone, but product met it’s success in Kenya. Over $8 billion has been transferred through it’s peer-to-peer payment system. Vodafone has failed to make the brand go global, but the model itself is being dissected and mimicked the world over.

Ushahidi – we started small, from Kenya again, and driven by our Crowdmap platform now have over 20,000 deployments of our software around the world. It’s in 132 countries, and the biggest uses of it are in places like Japan, Russia, Mexico and the US.

Mxit – the famous mobile chat software from South Africa has 3x the number of Facebook users in that country, and has over 25 million users globally.

Like we see at Maker Faire Africa, these innovative solutions are based on needs locally, many of them due to budgetary constraints. Some of them due to cultural idiosyncrasies. Often times, people from the West can’t imagine, nor create, the solutions needed in emerging markets, they don’t have the context and the “mobile first” paradigm isn’t understood.

A good example of this is Okoa Jihazi, a way to get a small loan of credit for your mobile phone minutes when you’re out of cash to buy them, from the operator. They’ve built some safeguards in to protect against abuse, such as you have to have had the SIM for 6 months in order to get the service. It works though, because the company selling it (and many of the mobile operators do across Africa) understands the nuanced life of Africa.

We hold on to technology longer, experiment on it, abuse it even. SMS and USSD are great examples of this, while much of the Western world is jumping on the next big technology bandwagon, there are really crazy things coming out in emerging markets, like USSD internet, payment systems, ticketing and more.

Throughout the world, the basic foundation of any technology success is based on finding a problem, a need, and solving it. This is what we’re doing in Africa. We have different use cases and cultures, which means that there will be many solutions. Some will only be valuable for local needs and won’t scale beyond the country or region. Others will go global. Both solutions are “right”, it’s not a failure to have a product that profitably serves 100,000 people instead of 100 million.

Turning the world upside down has as much to do with accepting this idea of localized success as an acceptable answer as it does with explosive global growth and massive vertical scale.

The Two Big Trends

Trend #1: Adoption by Africans as consumers is increasing.
Trend #2: Technology costs are decreasing

Let’s get back to my talk for tomorrow at Nokia… 87% of sub-$100 phones sold by Nokia are sold in emerging markets. 34% of Africa’s population (313 million) are now considered middle class. The fastest growing economy in the world is Ghana, 5 of the top 10 are African countries (including Liberia, Ethiopia, Angola and Mozambique). Across the continent, the average GDP growth is expected to be at 5+% going forward.

At the same time, we’re seeing bandwidth increase, and bandwidth costs decrease. Mobile operators are the continents major ISPs, and they’re getting creative on their data plans. Handset costs are going down. Smart(er) phones are available for less than ever before. We even have one of the lease expensive Android phones in the world at $80 in Kenya, the IDEOS by Huawei.

Is it all bright and rosy? Not at all. You’re on the edge, you have to create new markets, not just new businesses. But in that challenge lies opportunity, for it’s from these hard, rough and disruptive spaces that great wealth is grown. If you’re an African entrepreneur, why would you want to be anywhere else?

Manufacturing our Future

October 7, 2011 / HASH / 2 Comments

When I was a kid of around 10 years old, I used to collect small motors and electrical components with my school friends in Nairobi. We’d find some batteries and create small rotating and whirling contraptions, dreaming of how we’d one day make a walking robot that we could sit in and control – no doubt inspired by the Star Wars AT-STs.

I’ve always enjoyed tinkering. It’s what drove my interest in telling the stories of Africa’s innovative hardware hackers in the jua kali sector, writing on AfriGadget. It’s why helping to organize and be a part of Maker Faire Africa has been so much fun for me (which I’m missing, as it’s taking place this weekend in Cairo, due to family reasons). It’s why I buy kids solar and hydraulic kits to build things with my daughters.

I’ve been buried in the software (web) side of technology for the past few years. In this space it seems like we’ve been happy with de-linking software and hardware, after all, pure internet software is easier to spread, export and get access to. I can’t shake the tinkering side though, knowing that the two sides are interlinked and that more of the bridging of the two is needed. We’re just waiting for the Moore’s Law treadmill to slow down enough for the two to sync up again.

Firefly Inspirations

Laura Walker Hudson shares a fascination with the Firefly TV series, which suffered a short-lived life spanning only half a season in 2002. It’s a space western, reminiscent of Star Wars, gritty with witty realistic characters. That’s not why I’m bringing this up though. Laura reminded me of what something that made the show more compelling, the fact that it was a merging of Western and Chinese cultures.

“…it is a future where the only two surviving superpowers, the United States and China, fused to form the central federal government, called the Alliance, resulting in the fusion of the two cultures…”

This reminded me of an article I read about the Shanzhai hacking, copying and innovating culture in China.

The contemporary shanzhai are rebellious, individualistic, underground, and self-empowered innovators. They are rebellious in the sense that the shanzhai are celebrated for their copycat products; they are the producers of the notorious knock-offs of the iPhone and so forth. They individualistic in the sense that they have a visceral dislike for the large companies; many of the shanzhai themselves used to be employees of large companies (both US and Asian) who departed because they were frustrated at the inefficiency of their former employers. They are underground in the sense that once a shanzhai â€œgoes legitâ€ and starts doing business through traditional retail channels, they are no longer considered to be in the fraternity of the shanzai. They are self-empowered in the sense that they are universally tiny operations, bootstrapped on minimal capital, and they run with the attitude of â€œif you can do it, then I can as wellâ€.

This sounds like we’re seeing the beginnings of our sci-fi worlds becoming real. Mix this with what you see in other parts of the world with open hacking garages, like what my friend Dominic Muren (TED and PopTech Fellow) is doing with Humblefactory. We’re seeing hardware hacking spaces being set up, allowing small-time inventors to cook up new ideas on machines that they couldn’t afford by themselves. This is a trend that is growing.

Manufacturing our Future

Large technology companies drive both the diffusion of technology globally, and the costs of components. As the parts needed to make new tech “things” become commoditized, smaller manufacturers can get them at a low enough price point that they can also create their own inventions and sell them profitably. This is where the Shanzhai story becomes so compelling. We’re able to create more customized, and more innovative products, because they’re not created for a generalized mass market.

There was an article in the Wall Street Journal recently about small factories taking root in Africa. Most of them don’t have much, or anything, to do with technology creation. However, the story does point out the emergence of more manufacturing happening on the continent.

It makes me wonder what would happen if we had our own jua kali industry working on higher tech products, like their Shanzhai counterparts in China. What types of innovative technology (hardware and software) would come from Africa that differs for the local context?

I won’t go into a great amount of detail, on what I’ve written before around the idea of “Hardware Hacking Garages: hardware and accessories innovation” in Africa. I think we need it, as it could help kickstart this next phase of localized R&D, prototyping and ultimately small-scale manufacturing that we need on the continent.

If we can’t provide a technology manufacturing base of our own in Africa, I’m worried that we’ll forfeit our future in the space. We might not reach the scale of Asia, but we need to have the competency and the capacity to do some of it locally.

Another way of thinking about this is that the non-traditional businesses in Africa are well positioned to provide a distributed manufacturing base already. Think of it as horizontal scale instead of the vertical scaling you see in massive Asian factories. If there were a way to provide logistical, communications and market efficiencies to that loose and distributed network, then we might find that the foundation is already set.

Further Reads and Links

The Space Hackers are Coming! [small PDF]
The Hackaday blog
Fundibots – Ugandan-based robot building and training
The hardware hacker manifesto
Arduino

IGF 2011, a busy week in Nairobi

September 30, 2011 / HASH / Comments Off

It’s been a busy couple days with the IGF meeting in Nairobi. I sat on 2 panels, one on cloud computing and how it relates to emerging markets, and another on privacy and security in an open data, realtime, networked world. Both extremely interesting, where I had to put my iHub and Ushahidi hats on to answer questions.

We also had some fascinating guests, including Vint Cerf (Google), Richard Allan (Facebook) and the VP of the EU.

VP of the European Union

It started off with helicopters and bodyguards as the European Union Vice President, Neelie Kroes, visited, speaking with a number of startups operating out of the iHub and the m:lab. We made the case for the open web and the light touch that the Kenyan government has had in regulation and why that has allowed innovation to flourish here.

Facebook

Richard Allan is in charge of policy for Facebook in Africa, the Middle East and Europe (I put them in that order on purpose AMEE sounds better than EMEA, after all.). It was especially fascinating to have someone of Richard’s calibre within Facebook visiting so shortly after the big changes that the social network has had in the last week.

There was a healthy discussion around privacy, the new HTML5 “Spartan” push at Facebook, and thoughts around how local devs could take advantage of the Facebook platform to make apps and money. He also mentioned that any dev could go to their jobs area and start testing to see if they’re good enough to make the team.

Vint Cerf (Google)

Yesterday Vint Cerf, one of the founding father’s of the internet and a VP at Google, spent the whole afternoon with a room full of us at the iHub. Besides the surreal stories he told of getting the this whole internet thing going, he also provided some much needed context into why things work like they do now and where we might be going with the internet in the future (the answer to that, apparently, is space).

A big thanks to all of the community members who came and spent time with the guests, sharing their insights into the local startup and programming space. A big thank you to the VIPs for coming, and we hope to see them again.

Africa’s small merchants and payments

August 24, 2011 / HASH / 13 Comments

I’ve been pondering small business, payments and incentives quite a bit recently. Partly because of the web startups I’ve been seeing crop up locally, partly due to the inefficiencies in the system, and also because I’m a bit of a merchant at heart.

Specifically, I think that small business in Africa will bring a major wave of activity in the online space. That some smart startups will take advantage of mobiles and the internet, and will be beneficiaries of this growth. We’re all quite impressed with the peer-to-peer mobile money growth on the continent, but those numbers pales in comparison to what can be done with high penetration of active merchant payment options.

The African Payments Picture

A recent post about Square (the merchant payment system for iOS devices) and their use by small businesses started me thinking beyond the mobile peer-to-peer payments we’re so focused on here in Kenya and more in the direction of the merchant side. Right now Square moves $4 million per day, a healthy business, but not a massive amount compared to the big guys in the field. Most merchants in the US and Europe default to having some type of credit card or bank card payment setup for customers, it’s almost a given.

Meanwhile, in Africa it’s a different story. Mobile payments have taken the stage due to the lack of credit/debit card penetration. In short, African’s lack payment options, so innovative ways to use what they do have (phones) has pushed payment innovation forward.

While the mobile operators have been busy diversifying their revenue streams and figuring out new ways to hook in their subscribers with mobile money, the banks haven’t been nearly as active. Many of them would rather just create a mobile way to check your balance, rather than provide a tool with truly meaningful interaction, something you could pass money through to merchants or your contacts. Instead of offering something of equal, or better, value they’ve instead chosen to try and block the operators movements.

As I’ve suggested many times, we need an agnostic system, where the user isn’t penalized for their choice of mobile operator or bank.

New Ideas

While the big players continue to fight it out, the small players are innovating where they can. We’re seeing mobile payment aggregators, such as PesaPal, begin to see success as their web options catch on with merchants, schools and events. Meanwhile, groups like KopoKopo are going further down the stack, providing a subscription-based mobile payments processing package for SMEs.

New startups like Niko Hapa are creating locally-relevant incentive systems for merchants that works with everyday customers. Others, like M-Order, are creating simplified mobile and web-based ordering systems for customers to order services and products. MIH-backed Dealfish and Ringier-backed Rupu/Pigia continue to duke it out against each other across sub-saharan Africa, getting small merchants to list their goods on their marketplaces.

What I’m pointing out is that we have a wave of new products and services specifically aimed at merchants. Most of them are small and don’t have critical mass, but that is changing rapidly. These are just the first movers.

Shifting Sands

Bonk is a t-shirt company in Nairobi that offers the coolest designs around for their target market of urban Nairobians, and they have a shop set up in a nice shopping center in town (Junction). Let’s call them the high-end of the small merchants who need a good way to get payments. Their current setup allowing Visa transactions account for around half of their customers, and they have to pay a rather large 5% transaction fee. They don’t have an online store (yet… Shame on them.), so walk-ins are their only sales channel and they do very well with them.

Other examples of small businesses that run the range of medium- to lower-level transactions would be auto parts stores, retail clothes shops and restaurants. They all have a need to attract customers and they are all served better by having an easier way to setup a merchant account and have easier ways for their clientele to pay.

There are hundreds of thousands of these small businesses across Africa. Few of them have any solution other than cash. Companies that accept credit cards, like Bonk, are the anomaly.

A Hybrid Solution

What would a Square-type solution look like for them? What if a company were to create a simple (for customers) payment system that solved the problem that Square is solving? That is, a way to get your hands on a solution easily, without oversized transaction fees, and which also worked within the local context of mobile payments plus credit cards.

I can imagine someone coming up with an device that works on most phones. Probably Android phones here instead of iOS devices. That way, as a merchant I can buy an $80 IDEOS Android phone, get one of these swiping devices, that also has a chip in it for near-field communication payments and which seamlessly works with Mpesa and other mobile payment options. It’s simplified, and it works across not just a country, but across the continent.

What would this device look like? How could it connect to the phone? What type of technology would be embedded in it to make it work right? Which merchant systems could be signed on in order to allow people to signup and get started?

TEDGlobal 2011

July 17, 2011 / HASH / 1 Comment

This last week I was in Edinburgh, Scotland at the TEDGlobal conference. As always, it was filled with inspiring talks, great conversations and I went away with a brain full of new ideas. (TEDGlobal picture sets)

I’m one of the TED Senior Fellows, and I should add that there is one more week open for applications to this program. Every class of new TED Fellows seems to get better, where their talent, ability to speak and communicate their ideas grows stronger. In fact, I think this year’s TED Fellows talks were at a higher quality on average than TED U talks.

Not all of my favorite talks are up yet, but two of them are, embedded below.

A Magna Carta for the Networked World

One of my favorite people in the world is Ethan Zuckerman, who gave a talk at TEDGlobal last year in Oxford. He co-founded Global Voices, and his colleague on that was Rebecca MacKinnon, who spoke at this one. Here’s her talk on why we need a Magna Cart for the networked world:

Trial and Error

As knowledgeable as we are in whatever our chosen field is, there are things that we shouldn’t jump to assumptions on. Instead, economist Tim Harford makes a case for the use of trial and error in order to come up with the right decision.

The Google Global Cache hits Kenya

April 13, 2011 / HASH / 5 Comments

In January I wrote about the way the Google Global Cache is affecting Uganda – how local web caching is completely changing the internet user experience for that country. We’ve known for a couple weeks that this was underway in Kenya too. Well, here are some numbers on that.

Here’s the aggregate month:

We’re seeing the overall traffic increase 300% from around 100Mbs to around 400Mbs. Those are some pretty impressive numbers, no matter how you look at them. Why is KIXP/TESPOK not making some noise about this significant achievement?

How does it look across the ISPs that are using it?

KDN hosts the cache:

Wananchi:

Internet Solutions:

Africa Online:

Thinking About Africa’s Open Data

April 4, 2011 / HASH / 6 Comments

I love Afrographique, a site I just heard about today that does data visualizations on African data. It’s done by Ivan Colic, a South African designer, as a “small contribution to assist the changing perception of Africa…”

What Ivan does is brilliantly delve into the data that’s freely open on the internet to show patterns and information in ways that we might not have noticed if looking at the data in its raw format. The problem that Ivan has, is there’s not always that much information about Africa to use – in fact, some of his maps show big blank spots for countries on the continent with no known data for them.

Getting African Data

In Kenya, Ushahidi is working on a project about public service delivery and the companies and government entities responsible for them. I’ve become painfully aware of just how inaccessible Kenya’s government data is.

The entities that hold the most public and infrastructure data are always government institutions. Getting information from them, no matter where you are in the world can be difficult. In Africa it can be very hard indeed. For good reason too, the fact is that there are decisions made for and by politicians for themselves or their constituencies that they don’t want you to see. Having that data open, and visualized, can be damning.

Tonight we had the Permanent Secretary for Information and Communications, Dr. Bitange Ndemo, at the iHub for a session that he wanted to hold on using Kenya’s government data for local applications. Dr. Ndemo might be the hardest working and best intentioned person in government that I know. He truly wants to see tech move the country further, faster and with everyone taking part. Open data is an idea he’s been championing for quite some time.

However, we have a problem… A couple of them actually.

There is a lot of Kenya data, most of which resides in the Ministry of Planning, but that data isn’t accessible. We don’t know who to go to to get the data we need, and there is no mandate to support one group to centralize it.
Major data sets, like Kenya’s 2009 census data, are open (technically), since you can purchase the 4 books at $50/each and get it. That’s not really usable or accessible by many people though.
Kenya’s own OpenData.go.ke website has only ever seen a small handful of data sets, none of which are now available anymore
We don’t have a format for the data, it comes in anything from PDFs to Excel to CSV and books.
Groups like the Ministry of Education might publish some information on schools, but they won’t give anyone the location data. In fact, location data is the most hoarded information, rarely getting published in even a hardcopy format.

Google has partnered with the Kenya government to show some of the data. The question is, why is one multinational given access to all this information, while Kenyan citizens or organizations can’t get it directly? Is it just the same data as the World Bank has in their excellent open data API, or is there more data visualized here than that?

I hope that the Kenyan government will look closely at what the W3C has provided, and at what Sir Tim Berners-Lee advocated recently in regards to open data. I know that Dr. Ndemo is talking to many stakeholders on this, and my hope is that people step up and step forward to ensure that the data is open, accessible and usable – and soon.

Kenya is just one example, across Africa much of the corruption and misinformation can be attributed to governments who purposely withhold data in order to further their own aims, not those of their constituents. Instead of being scared about what people will “find out” about them, these governments would do well to look at all the benefits of government open data initiatives.

Twitter is Slowly Coming Back to Africa

March 9, 2011 / HASH / 13 Comments

Over 2.5 years ago Twitter shut down all operations in Africa. Back then, in August of 2008, it really didn’t matter too much as the penetration rates for the service in Africa, and most of the world, were negligible. A lot has changed since then as Twitter has become a defacto communications too, and in many ways a new communications protocol, all over the globe.

Now, they really hadn’t “shut down” as the service is accessible always via the internet. What they had shut down was text messaging – SMS, due to non-sustainable business relationships with the mobile operators in each country. Since then, the Twitter team has grown, and their ambitions beyond North America, the UK and India have increased as well.

In Africa, three countries have it working; Nigeria, Kenya and Madagascar (Note: there used to be a fourth, but Cameroon has banned mobile Twitter as they go towards elections). Just send a text message with the word “start” to the following shortcodes in each country go get started:

Nigeria: 40404 (Airtel); 20644 (Glo Mobile)
Kenya: 8988 (Safaricom); 40404 (Airtel)
Madagascar: 40404 (VIP)

The Twitter team is working on relationships for expanding SMS service throughout a lot of countries in Africa. How those deals are structured with the network operators and why they’re slow in coming online with the service isn’t yet known.

You can find out which countries do have Twitter’s mobile SMS service on this page. You can also keep up with Jessica Verilli (@Jess), in charge of Corporate Development & Strategic Initiatives at Twitter, and the one who has been the most visibly active on the continent.

Michael Joseph and Mpesa: A Missed Opportunity

February 22, 2011 / HASH / 16 Comments

Michael Joseph was the CEO of Safaricom, taking the mobile operator from 5 employees to dominating the Kenyan mobile operator market with over 80% market share in his 10 years at the helm.Â Regardless of your personal feelings on the man, you have to admire the tenacious approach he took growing the business, and his willingness to invest in his company’s future, thereby decimating his (often inept) competition.Â

Possibly MJ’s (how he’s known in local Kenyan parlance) greatest business move was also a measured risk, that is being the company to take a software created by parent Vodafone Group and push it into the market.Â That software: Mpesa, the most successful mobile payments system in the world.Â Safaricom has more transactions each day than Western Union does globally in a year.Â Yes, it’s that impressive.

When Michael Joseph stepped down in October of last year, he had a blank slate.Â Only he knows just how many opportunities were out there, but I’m guessing there were many.Â He just announced his next move, and that is to join the World Bank and “spearhead expansion of mobile money transfers” in their member states. Â

â€œThe first fellow under the programme, Michael Joseph, will advise the Bank and governments on spreading the use of mobile phone banking, drawing on his knowledge and experience at the helm of Kenyaâ€™s largest telecommunications service provider,â€

All of the business acumen and cache that MJ has built up is going to go towards being the World Bank’s ambassador for mobile money.Â Meanwhile, he is maintaining a role at Vodafone as a director, where he serves as an advisor on the expansion of Mpesa to other African countries.Â That’s to be expected, as he’s one of their greatest success stories to date.Â Both of these, though good, seem like a waste of potential, and I’ll explain why. Â

A missed opportunity

No one in the world holds as much knowledge on how to deploy a mobile money system, nor how to grow it and operate it as Michael Joseph.Â However, all of his success was penned in by the fact that Safaricom only serves Kenya, he could never grow it outside of the country in a meaningful way.Â Forays into Tanzania and South Africa have happened, but aren’t seeing nearly the success as in Kenya.

Vodafone knows they’re sitting on a goose that lays golden eggs, yet it’s only laid a single egg – their problem is that they’ve not figured out how to duplicate its success. Â

Instead of trying to hold on to Mpesa, they should spin it out as its own entity, put Michael Joseph at its head and let it take on the world (not just Africa). Â

There’s a few good reasons for this move: Â

First, Vodafone is too big and slow to do this internally, it’s like all of the services and startups eaten up by other large companies that die due to not being within an ecosystem that has an entrepreneurial bent, but instead are sucked down by bureaucracy. Â

Second, no one else could take this brand global and have the ability to stand toe-to-toe with other operator peers around the world like MJ could.Â It needs that type of personality if it’s to do what’s next.

Third, there aren’t many opportunities that crop up that allows you to take on massively profitable and embedded incumbents and win.Â In this case, that’s all of the other payment methods, including credit cards and internet payment platforms.Â Mpesa could become the defacto mobile payment system for the world – displacing other methods.

To be honest, I thought this was the obvious play when Michael’s time at Safaricom came to an end – for all of the players: Vodafone and MJ himself.Â I kept thinking that surely there was a reason for them not moving on it, that it might have something to do with timing.Â Instead, it looks like the big IP owner, Vodafone, is unwilling to take Mpesa big – and it looks like the reason why is that they’re unwilling to let go of control (now ownership).Â

That’s how it looks from where I sit, if you know more, add it below.

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