I don’t rant that often, but this time I have a bone to pick with Microsoft and plan to use my little “soap box on the web” to do it. If you don’t like listening to people whine, please disregard this post.
Honestly, I don’t use Hotmail that often. I’ve had it for a long time, so I check it about once every month or so to make sure I haven’t missed a random email from some long-lost friend. I catch one about every 6 months and tell them about my new email address.
What I have more of a beef about is the fact that they just deleted everything without any warning. 30 days of inactivity is NOT long. People are often inactive for longer amounts of time than that using web applications (email or otherwise).
The following email I sent to the Hotmail staff says it all. It probably won’t be read by that faceless organization, but at least I get to pretend that it might.
Dear Faceless Hotmail Staff,
I really cannot believe that because I didn’t log into my account for 30 days that you just up and deleted every last message in my email account. What if I was in the hospital for 30 days, maybe out of the country and not able to get online?
My account has been active with you for over 10 years now, archived messages and all are now gone. Thank you for deleting my digital email history with no warning. This policy is absolutely the worst one I have seen in years.
Do you ever stop to think why people hate Microsoft? It stems from the arrogance you carry to make arbitrary decisions that end up affecting millions of people’s lives – not even stopping to think of the ramifications. I’ve never been one of those Microsoft-haters, thank you for giving me a kick in the nuts down that road.
There’s a reason why people are flocking to Google and Yahoo, they know they won’t get treated like trash.
I’m flabbergasted by your arrogance and amazed at your stupidity.
So, not only does Hotmail offer a shoddier service than almost every other email provider on the web, they also treat you like crap. Save yourself the headaches and use Gmail or Yahoo Mail.
< /end rant>