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WhiteAfrican

Where Africa and Technology Collide!

Search results: "kenya" (page 4 of 44)

Kenya’s Web Design Problem

"The African Scifi factory is a highend production facility located in Thika-Kenya, dedicated to re-establishing popular African science and fiction narrative using animation ..."

The African Scifi Factory in Thika, Kenya sounds like a great place. It looks like one too, their site looks pretty good. However, no one will ever hear of them or find them online through a search engine. That text above, it’s their meta name=”Description” tag, and it’s about the only thing that Google or any other search engine can see about them. They’re virtually invisible to the web.

It’s 2010 and we still have people designing websites in pure images (as above) or Flash. It doesn’t make sense. Why the need to hamstring yourself, your business and your clients by not designing an XHTML site?

The African Scifi Factory isn’t the only one, I’m just using their site as an example. We actually have designers being trained today who only learn how to use Flash. We have others who still don’t know how to handcode HTML and CSS. I still see CVs and resumes from “serious” designers who use Dreamweaver to create websites.

There are no borders on the web

We all need to realize that we live in a global ecosystem, especially online. There are no borders in this space.

If you’re a web designer who does crappy XHTML and CSS, then know that you’re becoming less relevant with every day that you don’t learn your trade better and update your skills. Kids in the Ukraine, Indonesia and elsewhere are eating your lunch. I can Google a PSD to HTML business in 5 seconds, take the top result, and have my designs put into excellent XHTML/CSS for as little as $45. Why should I use your services? What do you offer that’s so much better?

You’re not a quality web designer if you can only put together a fancy looking Photoshop file, that makes you a designer. A web designer needs to know how the HTML and CSS work, understand user-interaction and usability of the functions in the design and be able to create bulletproof markup.

Design and Coding

Interestingly enough, the programming community in Africa seems to be better off than the web design community. There seems to be a lot more quality programmers per capita than there are quality web designers per capita.

Why?

What will it take for us to take our web design skills as seriously as our programming skills?

[Update: African Scifi Site fixed by local Kenyan web designer]

A young designer by the name of Martin Kariuki decided to take the specific example of African SciFi Factory into his own hands after this blog post, and re-created the whole site in HTML. See his blog post and work on this here.

Great job by Martin for doing this! Impressive initiative and a nod to the goodwill in this community.

Kenya’s Tech Regulation Conundrum

A lack of regulation, or at least a more relaxed regulatory environment, have been directly responsible for Kenya becoming a hub of innovation, specifically in the mobile payments and banking space.

The gorilla in Kenya’s room is Safaricom. The posted a Ksh 21billion pre-tax profit yesterday, citing growth and profits in almost all areas, including 137% growth in data services, which they see as the next big cash cow.

Safaricom has directly benefited from this environment and their savvy marketing and business moves have left others in the dust. Businesses should be allowed to make profits and smart strategic decisions rewarded by profit and market position should be expected and encouraged – else why do they do it?

A couple of weeks ago new regulations, put together last year by the CCK, were floated by the Monopolies and Prices Commission. These rules were intended to curtail the massive growth of firms like Safaricom and the ScanGroup, to the detriment of competitors and the market as a whole. Naturally, the only firms upset with these rules were the incumbents.

Just yesterday, Dr. Ndemo, the permanent secretary for information and communications decided that Kenyan professionals who drafted these new rules weren’t professional enough and called in consultants from the United States to review them. While it is true that the Monopolies and Prices Commission is weak in ability to fulfill its mandate, this move comes off as an appeasement by Dr. Ndemo to Safaricom as it came out on the same day that Safaricom was having it’s annual shareholder’s meeting. It makes you wonder who dances to whose tune.

Both sides have good points. Smaller firms do have an uphill battle, not only due to their size, but also due to the unfair practices that larger firms tend to busy themselves with in Kenya to keep the competition at bay. However, large firms also have point. If they are playing fair, should they be punished for being better than everyone else?

Too much regulation in a sector can cripple a country’s innovative business growth, especially technology (see South Africa’s banking rules…). Dominant players have the same effect.

Maybe, instead of adding unnecessary regulations, governments should look to truly and strongly punishing unfair and dirty practices that are already on the books. A 200,000 Ksh ($2,500) fine is the most that Kenya’s monopoly commission can do, and it’s laughable at best.

Mxit is Imported into Kenya

Mxit is a massive mobile social network that was started in South Africa a couple years ago. Today, Safaricom announced a partnership with them, using their marketing muscle (7 pages of ads in today’s newspaper) to import Mxit into Kenya.

Mxit launches in Kenya

[For the time being, we’ll ignore the complete ripoff of Twitter in their marketing...]

Mxit is a free instant messaging platform that uses the data network, thereby making it cheaper per message than sending an SMS. They claim 19 million users, most a younger demographic, who spend time chatting with friends or in chat rooms. MXit also supports gateways to other instant messaging platforms such as MSN Messenger, ICQ and Google Talk.

Mxit user growth

Local apps and entrepreneurs react

This should be a slap in the face to Kenyan programmers and tech business entrepreneurs. The model to build the same type of mobile social network has been openly working and available to do for at least three years.

To be fair, Mbugua and the Symbiotic team tried to create something like this a year ago, called Sembuse. Both he and Idd Salim aren’t very happy about this latest move, claiming that Kenyan entrepreneurs can’t get the same access or opportunities as their South African counterparts.

From Mbugua:

“The issue is not that they have a partnership with Mxit but that from personal experience, local developers and companies suffer greatly in their quest to have such partnerships.”

From Idd:

“Most likely, the marketing retards at Safcom were convinced to believe that Mxit will increase data ARPU for Safcom. Mxit is meant to be a replacement to SMS. … So Instead of sending an SMS, you will use Mxit. Safaricom will lose KSHS 3.5 per SMS, but gain KSHS 0.003 per data exchange over Mxit. Talk of Safaricon Conned! Pwagu amepata pwaguzi.”

The issue with Safaricom

On one side, the Sembuse team have a point. Safaricom has been promising to open up their API and platform for real extension. This has never been fulfilled. They have promised to (honestly) engage with the local programming community, and this hasn’t happened either. They were publicly called out on all of these facts and more at the Mobile Web East Africa conference this year.

In many ways Safaricom walks arrogantly through the Kenyan market, lying, stealing and cheating their way to even larger profits. However, they also push the edges. While others are happy to sit back and make their current margins, Safaricom takes risks and eats their lunch. Innovation, whether it’s home built, bought or stolen still has the same effect.

Business reality

For whatever reason (marketing, value add, etc), Sembuse didn’t catch on – it hasn’t reached critical mass. Numbers of users, rather than technology ability even when it’s better, are the things that larger companies are looking for in this type of play. If you don’t have half a million users, you aren’t even in the game.

Though I’m no Safaricom apologist, I can’t fault them for making a decision to go with a tested product from an established business. Yes, SMS is currently a cash cow, especially here in Kenya. However, everyone can see the writing on the wall: data is the future, and controlling the channel is more important than anything else.

As David Kiania from the Skunkworks list noted, “Rule No. 4 in business: Cannibalize your revenue and business model before your competition does it for you.

I’m more disappointed that no Kenyan company has been able to make a go at this by themselves, just like Mxit did years ago. You don’t need Safaricom or any other mobile app provider to be successful in this space, Mxit if anything, has proven that.

Like I said 2 years ago, this is a sure win if you can pull it off correctly. The technology to do this is not new, as Idd Salim points out as well, neither is the model – so you know that the strategy here is on marketing and communications to show the value add to potential customers.

More than anything else, Kenyan entrepreneurs should be upset with themselves for missing a sure opportunity, not upset with Safaricom for making a good business decision.

Digital Connectivity in Northern Kenya

A couple of people have wondered how I’m able to stay connected, to put up blog posts, update Facebook and tweet pictures to Twitter while in what would seem the true bush. Well, this is the true bush, but every once in a while you come upon an island. This island is where one of the mobile phone networks has dropped in a tower and a power supply for it.

The short answer

I carry all of the data modems available from Safaricom, Orange and Zain. I also carry my data connected mobile phone (this trip it’s the Nexus One), and an unlocked multi-purpose modem. To this I add my Acer Netbook, which I’d feel a lot better about losing than I would my Mac, and that completes the setup.

The long answer

In Gatab, on Mount Kulal, you can get two signals. One is Safaricom, that reaches all the way up the mountain (if you’re standing in the right spot) from Loyangalani on the shore of Lake Turkana. The other is from Orange Telkom, with a tower on the mountain itself. Both are powered by windmills.

Where else will you find a connection?

  • South Horr
  • Logologo
  • Laisamis
  • Loyangalani
  • Gatab
  • Baragoi
  • Marsabit

These are the towns that I know of with cell phone towers. Whenever you have a voice connection up here, you also have a GPRS connection (always Edge, never 3g). The Orange connection’s are CDMA, not the normal EVDO “3g+” speeds that you get in Nairobi and Mombasa.

Sometimes all you get is the one tree within 20km that gets a signal…

Maduqa: Online Shops for Every Kenyan

Maduqa is a fledgling web startup in Nairobi. Their goal: make it simple, fast and easy for any Kenyan business owner to get their own store online in just a few minutes. Surprisingly, there’s nothing else out there quite like this (that I’ve seen), so it’s an excellent example of local entrepreneurs taking ideas from the global stage and localizing them to Kenyan needs.

It’s a simple website, with a focus on two things. First, it’s online shops for ordinary businessmen, whether you operate out of your house, a duka or a business frontage. Second, it’s a classifieds listings site.

There’s a lot of draw in figuring out how to crack the Kenya classifieds market, and the web is littered with a dozen mediocre attempts at this from Craigslist to the Nation Media Group, much less the everyday sites that others throw up. In this case, I think it’s a diversion from what should be the focus: online shops.

We’re starting to see more Kenyans paying attention to the web-side of their business. For most, that just means that they know the internet is out there and might be valuable in attracting customers. Those are your medium and upper-class businesses. The upper-class ones will go out and design their own websites, Maduqa isn’t for them.

Instead, Maduqa is for the businessman doesn’t have any marketing budget to speak of, she might be a hairdresser or a person running their business at night from their home. They don’t have the time, energy or know-how to setup a store on their own, but they could set up a Maduqa site. It’s free too, so the cost of failure is low. Your worst case scenario is that you are finally searchable by name online.

There is a small team of individuals who are going around and trying to sign up new businesses into the site. It’s analog, and not nearly as efficient as if you were running a pure viral or digital marketing campaign, but then their target end-user probably wouldn’t see those anyway. Any other type of marketing is even more expensive and untenable for this bootstrapping startup.

So, let’s say they have three guys walking around town trying and they each aim for 15 new Maduqa shops online each day, that’s 45 shops per day total. Not bad, especially if you extrapolate that out to 20 working days per month with a total of 900 online stores per month added to the website. In three months they would have 2700 online shops.

Now we’re talking some serious mass. Maybe even enough to get on the radars of consumers, especially as all the marketing for the store websites will be done by the store owners themselves, as they tell everyone about their new website.

I met up with Kachwanya, one of the duo behind the site and walked through the site with him, discussing both the pros and cons of this type of service and the site itself. Here is a quick rundown of what I liked/didn’t like, keeping in mind that it’s an early-stage website.

What I like

  • Anyone can setup an online shop now. Conceptually, this is very easy to grasp.
  • Nice use of javascript and overlays that make the site easier to use.
  • There is a team of Maduqa reps going around and signing up new business owners.
  • The potential to take over the online stores market in a country.

What could be improved

  • Scrap the classifieds, stick to one thing: online shops.
  • Let’s see PesaPal (or its equivalent) instituted on this site. I can see no better win-win situation for Maduqa, the end users or PesaPal than this kind of partnership.
  • Parts of the site look nice, but it also feels a little cluttered, some design and usability tweaks would help.
  • Get more feet on the street, sign up more businesses and get up to critical mass even faster.

I’m impressed by this simple and workable concept. They have the technical acumen to do it, there is no doubting that. Will they have the business acumen to balance? Time will tell if they will pull this off, but I’m optimistic that they can.

More Than Just Call Centers: BPO in Kenya

There has been a lot of talk, especially in East Africa, about business process outsourcing (BPO) as a big way to elevate the technology field. The logic is that while many of these jobs might not be super high-tech (ie, programmers), they’re at least in the tech field thereby allowing people to get comfortable with computers and bringing outside investment into the country.

Kenya has a great number of qualified students leaving university each year that. Enrollment in 2008/09 (public, private, part-time) was 122,847, and my friend Bankelele estimates annual graduation at about 30,000.

Kenya’s BPO strategy is best summarized and detailed by Gathara (read more):

“The general thrust of the report is that coming late to the party, Kenya has no chance of becoming a Tier 1 provider; it lacks the scale to become a global player like India or the Philippines. So the suggestion is that she leverages her relatively small pool of cheap, accent-neutral English-speaking graduates, her strong ties to the US and UK (which together account for nearly 60% of the outsourcing market), improving infrastructure and an already thriving business environment, to create a niche for herself in basic sales and customer-care services and attract large international BPO companies.”

(also, read the Kenya ICT Board’s position on BPO)

It’s a sound business area to put resources into, especially if you’re a government entity focused on growing jobs and investing in seeing the technology sector grow. However, I’ve been troubled by the idea that it’s focused mainly on the KenCall-type outfits – basic call centers. It seems that there’s more opportunity here than this. Let’s not sell East Africa short as a low-cost, low-value BPO region, but look more closely at a strategy for attracting higher margin clients for services by highly qualified BPO firms locally.

Shifting the BPO Paradigm

Beyond cloning what India or the Philippines has done, can we rethink the outsourcing paradigm?

Nairobi, due to location, climate and a number of other reasons ends up being the hub of a lot of major corporations (Google, Microsoft, IBM, Nokia, etc), large non-profit organizations (UNEP, CARE, World Vision, Hivos, etc) and a host of medium-sized companies. These represent businesses with large amounts of revenue which is mostly injected from overseas. Why are their business processes being run out of expensive central offices in regions like the US and Europe?

Earlier this week I discussed this with Wiebe Boer of the Rockefeller Foundation in Kenya, who has given the Kenya ICT Board $500k to drive their BPO strategy. He worked on the original McKinsey team to architect the six pillars of economic growth underpinning Vision 2030, of which BOP was one (and the only one being acted upon currently).

He had some good ideas, stretching the understanding of the traditional BPO definition of East Africa, and leveraging bigger organizations to shift their non-core competency work to Kenya. Instead of just outsourcing customer service, think procurement, basic HR functionality, IT, monitoring and evaluation, and accounting.

Last week the NetHope meeting came to Nairobi, their list of member organizations is impressive as far a “big NGOs” go. They represent a lot of money and a lot of potential for business for BPOs here in Kenya. Their supporters are the likes of Cisco, Intel, Microsoft, CDW and Accenture. Together, both supporters and members represent a vast pool of organizations ripe for this expanded type of BPO.

Business opportunities for seasoned entrepreneurs abound. An example would be to build a strong firm that could focus on a couple of the non-traditional outsourcing needs (think M&E and HR). Many corporations and organizations (internationally and locally) need this and don’t have the in-house capabilities to do it right. Groups like the Rockefeller Foundation are poised to pressure the groups that they support financially into using BPO companies in Kenya, so if real viable firm was available, cash flow would be less of a risk than in other enterprises.

Tandaa Kenya Meeting: Local Digital Content

“If Africans are to get online en masse, they need a reason to go there. Their lives, their stories”

– Dennis Gikunda of Google Kenya, requoting Alim Walji who was at Google.org and is now at the World Bank.

The Kenya ICT Board is throwing the Tandaa event today in Nairobi at the iHub, sponsored by Google Kenya. It’s all about getting more local Kenyan content online, and it’s a good mixture of speakers so far, with Dennis Gikunda starting off, giving us examples of successful local content plays.

A “remember when” session just started, talking about how slow the internet used to be just a couple short years ago. Jimmy Gitonga scolds us for not doing more with what we have, figuring out business models and ways to make money off of our fast connections. He also reminds us that 2 million Kenyans access Facebook on their phones today. Moses Kemibaro steps up to give the real numbers showing the costs of internet, and the speeds, that has happened over the last year.

Joshua Wanyama, of Pamoja Media and Africa Knows, is up to talk about “The internet at 500Mb” – how to help Kenyan companies make money online. He’s giving us a short summary of his background, about how he started a web development company from the ground up in the US, then how he’s brought that same mindset back to Kenya.

“If I were to go online and try to find all the dentists nearby me in Nairobi, I couldn’t find it since it has not been digitized yet.” – Joshua Wanyama

Josh goes on to say that we don’t have enough success stories, though he does reference Ushahidi and Safaricom’s Mpesa. We need more of them, as it will help get more young, smart entrepreneurs operating in the internet space. Most of the internet traffic from Africa goes to websites like Facebook, YouTube and Yahoo, all outside of Africa. What are we doing to get our own content up and make it more of a viable business alternative for our own society?

Eddie Malitt of Sega Silicon Valley is here to talk about turning Sega village, a remote village of over 10,000 inhabitants located in Ugenya district – 25 km from the Kenya- Uganda border, into a “Silicon Valley” – an African ICT hub. One of the interesting findings that Eddie shared with us is that the children are leading the training of their parents and other adults. It doesn’t sound like their operations are self-sustainable, but that good things happen due to them being there.

[More of the Tandaa event will be going on today, but I’ll be unable to keep up with it due to other meetings. Follow it on Twitter at #Tandaa or @TandaaKENYA. I’m sure that Moses and Mbugua will also have something up later today.]

Malili: Kenya’s Planned Technopolis

I’ve had two meetings with Kenya’s Permanent Secretary Bitange Ndemo (Ministry of Information and Communications) in the last week. Both times a certain project kept coming up in the conversation. It’s called Malili – a 5,000 acre East African technopolis – a city built up for technology firms and it’s the Kenyan government’s way of creating a regional ICT brand.

My first thought up on seeing the pictures: it looks like Dubai has come to Kenya.

Malili: Kenya's Technopolis from above

The Malili project is modeled off of other large technology and research parks around the world. One often cited in comparison is Smart Village Cairo, which currently hosts 120 companies and 20,000 professionals and they’re expecting that to increase to 500 companies and 100,000 professionals by 2012.

One of Kenya’s goals is to grow IT contribution to GDP from 3% to more than 10% in three years. This won’t happen using Malili as it’s yet to be built. In the interim, PS Ndemo has moved to secure a good portion of the Sameer Business Park, which is on Mombasa road and is almost finished being constructed. This type of space will be available for companies who eventually want to move to Malili in the future, and it also sets the stage for Nairobi being an even more prominent tech hub in Africa.

Location, Location, Location

I like this project, it shows Kenya as a forward thinking country with ambitious plans. My only misgiving is in the location. It’s 60km from Nairobi, and though the Mombasa road is much better, it’s still the most congested and prone-to-jams point on the Kenya roadway system. Yes, it will be a city all it’s own, over time, but Nairobi will still be the “place to be”, so there will be a great deal of traffic.

Proposed Malili Technopolis area

The airport sits between Malili and Nairobi, so for incoming people, it will be easier to get to than having to drive into, or through, Nairobi.

There’s a lot of discussion within the Kenyan tech community about Malili. It’s a big government project, with private sector participation, and Kenya’s track record of completing these types of big projects has been spotty (think Nyayo Car). Time will tell though, I’m of the mindset to not discount it. It’s time for us to start being optimistic about the possibilities that this country offers in technology.

Some, like the Nairobi tech community and the new Nairobi iHub tend to start small and grow from there. But, government has a different role to play, and it’s good for them to aim high and use their size to make big things happen.

Download the PDF:
Malili Technopolis overview slides – PDF

Low-Cost Solar Invades Kenya

Meredith watching the Brunton 52 Solar panels - a boring jobReliable electricity in Kenya is an oxymoron. Last year’s rationing was up to 4 days per week in some parts of Nairobi, and with the low levels of water in the dam, it’s looking like 2010 won’t be such a bright year (pun intended…).

This is why I’m writing a post about solar power, which incidentally isn’t something I’m overly-well versed in, I usually leave this up to people like Afromusing. I did take the FLAP bags around Ghana, Kenya and Uganda earlier, but hadn’t started to truly delve into this arena until now. Before moving back, I picked up a Brunton Solaris 52solar power kit for my laptop needs. It has already proved indispensable.

Solantern

Joseph Nganga, a Kenyan businessman who I’ve known for a couple of years, has come back to Kenya and is taking the clean energy position firmly. He’s working with the World Bank on a plan for a “Cleantech Innovation Centre” in East Africa, and knows his way around both small- and large-scale renewable energy systems.

Right now he’s marketing and finding distributors for his Solantern product. It’s a Green Planet Lantern that is sold locally for 2000 Ksh ($25). His goal is to replace the unclean, and sometimes hazardous, kerosene lanterns that everyone uses in Kenya.

[Note: the electricity is off right now, and my wife is using one of Joseph’s Solanterns below]

My wife with a Solantern tonight

An average Kenyan family spends 20 Ksh ($.25) on Kerosene every night, a total of $91 per year. There’s a real value buying a Solantern, and the light lasts for much longer than that 20 Ksh of Kerosene would (and it’s cleaner).

ToughStuff

Chance would have it, that on this power-challenged day, I would also meet up with Nick Sowden from ToughStuff. He’s here in Kenya to do for East Africa what they’ve already done for Madagascar: create an industry for entrepreneurs out of 1 watt solar panels.

ToughStuff ProductsToughStuff offers a large selection of accessories for their panel, with extensions like an LED lamp (530 Ksh/$7), phone connectors (75 Ksh/$1), a rechargeable powerpack (550 Ksh/$7.25) and fake D-cell batteries that take direct input from the panel – used to power radios. It’s a compelling mix, and you can tell why they’ve done so well in Madagascar, and which bodes well for them in East Africa as well.

They’ve already started selling them through Chloride Exide in Kenya, at two shops in the industrial area you can pick up the kits for yourself. One shop is on Dunga Road, the other is on Kampala Road.

ToughStuff has a focus on entrepreneurs, which is why they have the “Buy One: Fund One” program. To entrepreneurs they offer financing through local MFIs.

Final Thoughts

Besides Solantern and ToughStuff, there are other projects like Portable Light (and others) working on low-cost solar for East Africa. It’s like the stars have aligned and all the cleantech companies are starting to really look at Africa as a place to make money – which it is.

The AfriGadget-side of me is waiting for local fundis to get their hands on these and to start customizing them for local needs. I want to see 8 ToughStuff solar panels daisy-chained together and used to power something larger. I want to see the wall-of-panels that light up 10 lights across a large room for night classes. The sort of thing that takes local needs, local technical talent and local businessmen to make happen.

Another thought… People think that these low-cost solar light kits are only for the poor. They’re wrong. I use them, as do many middle-class Kenyans if they can get their hands on them. The market is bigger than just the “bottom of the pyramid”.

Finally, I’m greatly pleased to see legitimate businesses, not NGOs, leading this charge. The quickest way to ruin this fledgling industry is by false ceilings imposed by development/aid subsidies around these products.

Testing Google Driving Directions in Kenya

Gone are the days where you had to have lived in Nairobi for a couple years before you understood all the backroads and neighborhoods in order to get from one place to another. Kenya has an advantage as the only non-sales office in all of Africa for Google is here. When they create new tools, or customize a feature from the developing world, for Africa they do it here in their own backyard first (and sometimes Uganda).

Google Maps in KenyaA couple weeks ago Google turned on mapping directions for Kenya. Like me, most of the people who know Nairobi were shocked and didn’t believe it. Could this really work? It does, and it works well.

I’ve been testing it out for the last week to see what type of results I get, and I’ve been impressed with the results. Fortunately I have my iPhone with me, and it allows me to do things like challenge Google/Apple to find my current location and then give directions from that location to somewhere in Nairobi that I happen know every backroad, alley and footpath between.

Shortcomings

No control for traffic
As omnipotent as Google seems to be, what they’re unable to do is track the vagaries of Nairobi traffic. So, as logical as the directions you get from Google might seem, they are not the best way to go much of the time. While they give accurate directions for new people to Nairobi to follow, they are also the “obvious” route and will cost you hours of sitting in gridlock while you watch the matatu’s clog the road even further.

Alternate route to gigiri

Lack of detail on the maps
Some areas, even large towns like Ongata Rongai aren’t even shown on the map. Below is the failure screen for getting directions from Rongai to Eastleigh. I had to go with Langata instead, as that was the next closest “town” in Google Maps. This pattern holds true for dirt roads and paths that are usable by vehicles, but which don’t show up on the map.

Lack of data - fail on Google map direction in Nairobi

I’ve also seen this in regards to offices and buildings, where they are put on the wrong part of the road, sometimes off by a good half kilometer, as was my father’s office in Upper Hill shown below.

Finding the BTL office in Upper Hill, Nairobi

Final Thoughts

Anyone living or working in Kenya should buy a drink for every intern and Google employee who has done the manual work to get Kenya mapped to the level that it is. It’s an iterative process that only gets better as time goes by and more people work on it.

As Google states:

“This essential tool is by no means Google’s effort alone – we’re enormously grateful to Kenya’s active online cartographers who have helped us build these maps from ground up with the use of Google Map Maker, a tool that allows people to help create a map by adding or editing features such as roads, businesses, parks, schools and more.”

The directions provided by Google in Nairobi (I haven’t tested up-country) are adequate. They’ll get you to and from the locations in Nairobi that you need to go. You’re better off now than you were before, and as someone new to the city you’ll have a lot better luck with Google’s maps and directions than you’ll have with asking someone on the side of the road.

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