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Where Africa and Technology Collide!

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Consumer Power – Dell’s Experience

An incredibly intersting story of how one man’s experience with a company has adversly affected that company in a LARGE way. Companies are slowly learning that consumer power is something that they will have to listen to and respond to.

Dell Hell - One Company’s Run-in with the PublicTo: Michael Dell….
CC: Michael George, chief marketing officer and vice president for the U.S. consumer business, Dell

Gentlemen,

Your customer satisfaction is plummeting, your marketshare is shrinking, and your stock price is deflating.

Let me give you some indication of why, from one consumer’s perspective. I won’t bore you with all the details of my saga of Dell hell; you can read all about it here and here. The bottom line is that a low-price coupon may have gotten me to buy a Dell, but your product was a lemon and your customer service was appalling.

Read the rest here.

The truth is that each customers negative experience might not have the size audience that Jeff Jarvis’ does, but that they still have an audience. For example, I average about 30-40 readers a day here on WhiteAfrican.com. Add to that the number of friends and family I talk to on a regular basis. If I’m pissed off enough to blog about it, I’m probably pissed off enough to tell everyone I know offline as well. Even if only 20% of the people I communicate with act, that’s probably 15-20 people who will walk away from the company I’m upset with.

Indoor RC Airplane!

Miniature Indoor RC AirplaneFor a gadget guy like myself, this is remote controlled airplane is just incredible. I found the link to this little gem over at BoingBoing. Take a look at the Plantreco’s website to watch the video of someone operating it in their livingroom.

We won’t mention that this little gnat of an airplane costs $239.00!

Mambo – The Death of a Great CMS?

I’ve looked around at a number of open-source CMS’s, and Mambo stood out as one of the best on the market. I’ve used it for 3 different websites now, and have found it easy to use, logical, and best of all – it has had a great group of developers who update it frequently. They’ve won Best of Show for a couple of different shows, once even beating out FireFox (which really says something).

The Death of Open Source Mambo CMS

I’m a little upset because of recent politics and power plays that have been going on between the original company who created it; Miro, and the Mambo Development Team – a group of individuals who donate their time to continue development of this application. Read about the political situation here.

The reason I’m upset is because it looks like the application that has grown and been embraced worldwide is going to disappear as a viable free CMS option. If you care at all about this type of stuff, you can read more about what the Mambo Development Team has to say at the website OpenSourceMatters.org.

So, David thanks for pointing this out to me… and a special thanks it is because now I’m pissed off and want to kick Miro CEO Peter Lamont in the head! Money grubbing bastard.

Angel Investors in East Africa

Bike Spares - Micro Economic Success in KenyaOn the remote plains of Tanzania, about two hours from the city of Dodoma, a company called Iron Monger Group churns out farm tools handcrafted from spare truck springs. It was founded for a mere $100, enough to cover the cost of an anvil. Now, five years later, business is booming; Iron Monger has even begun exporting tools to Zambia and the Congo. (Link to Village Enterprise Fund website)

Click the image below to read the article from Business 2.0:

Micro Level Investment in East Africa - It Works!

I’ve always felt that Microeconomic development had a great deal of potential in East Africa. I remember visiting Bududa in Western Uganda, seeing the potential small business opportunities there. If a person has the drive to make something of themselves, and the discipline to push their profits back into the enterprise, there is money to be made. When you’re dealing with the kind of people who have that entrepreneurial drive, and the business acumen to make it successful, it only makes sense to invest in them.

Ugandan Micro Enterprise - Hair SalonThere are definately challenges to doing business in East Africa, especially for those who start with little or nothing. First, as intelligent as most Africans are (just like anywhere else in the world), there is still a need for education on basic business best practices – things like basic accounting and cash flow. I can think of many a Kenyan who has great business ideas and who has had the money to get started on something, only to have it crash shortly thereafter. My experiences have taught me that many times they make a profit, but do not reinvest that into the business, thus causing their business to wither, shrivel and die.

Maize Mill Micro Enterprise Success - KenyaSecond, the cultural situation in rural Africa is that whoever starts to make money is expected to share the wealth with the whole (extended) family. That expectation significantly reduces the operating budget, and in my opinion, allows individuals to leech off of their own and not take responsibility for their own financial well-being. While there are exceptions to this, and trickling down money to family for them to use to start their own enterprises is a good example, it hurts more than it helps.

Everyone likes to point to the US as the land of opportunity – the opportunity resides in other countries as well, people just have to want to do it badly enough and have the assets (money and brains) to get it done. The fact that this is an American led effort (in this example) doesn’t matter. Personally, I think African’s should be taking care of African’s if at all possible, but that’s another article all together.

Love or Respect

I was recently asked, “What do you find more fulfilling; love or respect?”

The more I thought about this question, the more troubled I became with the foundation that this question was built upon. The question is implying “What is most important to you AND that there are only 2 choices.”

Here is an example of what I mean:

Apples or OrangesA fruit vendor asks, “Which would you like more, an apple or an orange?” “An orange.” I’d say. Well, that means of the two, I like oranges more. It doesn’t ask what my favorite fruit is, it just assumes it must be either an apple or an orange. The truth is that I like grapes the best, to bad that wasn’t one of the choices. To bad I wasn’t asked what fruit I liked best.

PC’s and Mac’s

I have been a PC user for years. For the last couple years I have bounced between a Mac at work and a PC at home. At first the Mac took some getting used to, all the hotkeys are slightly off, and the navigation and command scheme is different. Also, I know how to get into the guts of my PC (I built it for goodness sakes!), but I’m extremely hesitant to crack the case on my Mac.

Each Has It’s Problems
Mac Pinwheel of DeathIf you use the Mac, you’re familiar with the “pinwheel of death” symbol. This means that your system, or if you’re lucky just an application, is locked-up. You’ll become familiar with the force quit command, or the hold-the-power-button-for-5-seconds command.

PC Blue Screen of DeathMany more people use a PC than use the Mac, therefore the familiarity with the infamous “blue screen of death”. As everyone knows, this means you’re completely screwed, and you should pray to the computer gods that you don’t have to do a full-system reboot and loose everything.

My Current State
This leads me to the whole reason that I wrote this article. I’m faced with a registry problem on my PC that doesn’t allow me to get past the boot sequence, let me share this little nugget:

Windows XP could not start because the following file is missing or corrupt: WINDOWSSYSTEM32CONFIGSYSTEM

This fascinating message has caused me to lose hours of precious weekend time spent trying to fix my system. The fact that I find myself clunking around in the Dos command area instead of getting something constructive done is not incredibly pleasing to me. My current thoughts lean towards the following theme:

PC burning

Original Essays and Articles – I Love Content That Makes You Think

Though I like to put my own content and thoughts out on this blog, sometimes I just have to hand the baton to a better writing contemporary. Paul Graham writes some great essays about technology and business, and my friend David Seruyange is one of those gifted bloggers.

Seruyange, a Ugandan guy I grew up with in Kenya playing soccer and basketball against, does a far better job of expressing himself about the essay than I ever could. At this point, I will humbly bow myself off of the stage and point you towards David’s blog article.

Here’s an exerpt from Paul’s Essay:

Business still reflects an older model, exemplified by the French word for working: travailler. It has an English cousin, travail, and what it means is torture.

Here’s an exerpt from David Seruyange’s blog:

If there was a draft for my future start up, I’d take a clever programmer from Microsoft over some of the really smart amateurs I know because they’d be better at getting the job done. I’d take the fratboy, even though I wouldn’t want to talk to him too much, over the geek to do the sales work. And I’d take the most down to earth, practical, literal person to do the operations work over the most gifted hacker/artists I knew. I’d want a lot of talent, but not the 2004 US Men’s Olympic basketball team.

There’s nothing like reading an original thinker’s essay, then having them debated by another great thinker and writer.

Keyboard Insanity!

LED Customizable KeyboardWhat if your keyboard could have any combination of lettering, hotkeys, and languages that you wanted? What about switching applications (say going from Microsoft Word to Adobe Photoshop), and having the keyboard automatically light up and change to that particular applications keys and shortcuts (hotkeys)? Ever been up late, in the darkness of your office or room trying to type or game?

Well, wish no more my friends. Here is the the amazing Optimus LED with-all-the-bells-and-whistles keyboard. Unfortunately, this little puppy is just in it’s infancy – at the moment the creators of it are negotiating with manufacturers for production. One other little thing… it’ll likely cost no less than $200-$300! Wow.

Imagine the improvement for typing in a foreign language like, switching from Arabic, to Chinese, to Russian if needed. Truly mindblowing in the capabilities that are possible.

LED Customizable Keyboard 2

What’s the big story though? I’m thinking that as the actual computer gets cheaper and cheaper, along with LCD and flat panel monitors, that other computer peripherals like the keyboard and the mouse are going to get really spiced up. We’ll see what comes, but I’m already seeing new things in both these products with this keyboard and Apple’s new “mighty mouse“.

Mac Mighty Mouse!

I Want a Howling Rat

Put it down to growing up in the African bush, my love for the outdoors, whatever. I want a Howling Rat.

“Rats are the most resilient mammals on the planet. In order to survive, they will squeeze through a hole the size of a quarter, scale brick walls, swim for over a half a mile and then tread water for three days, gnaw through lead pipes, cinder blocks, and glass using chisel-like teeth that exert an unbelievable pressure of 24,000 pounds per square inch, withstand being flushed down a toilet, enter a home using the same route, and even plummet five stories to the ground without a scratch. “


Not only does it have a great name, it’s a great knife. It’s not cheap, but it’s also not incredibly expensive like it’s big brother made by another arm of the same company Busse (now those are expensive knives!).

The Howling Rat looks and sounds like it is a great utility knife. The beauty of a good utility knife is that you only need to pack one knife with you when you go hunting, fishing, camping, or hiking. Sure, there are different knives that are better doing different things, but I just want to have to carry and take care of one. Who wants a pretty knife to display on the wall? I want a hardy, edge retaining, ugly old piece of metal that will do everything I want it to without breaking.

US Marine & Kenyan – Killed in Iraq

Tribute to Marine and Kenyan - Kevin Waruinge

My condolences to the Waruinge’s and my prayers for the family. I feel particularly sad for this young man, even though I don’t know him or his family at all. He shares a similar background to myself, a fairly unique set of beliefs and life experiences are the invisible lines that draw us together – I wish I could have met him.

Thursday, August 4, 2005

A Tampa family is mourning the loss of a soldier who was among six Marines killed in Iraq Wednesday when their vehicle was struck by an explosive device.

Military officials say 22-year-old Kevin Waruinge was serving on his second tour in Iraq as a part of the Fourth Assault Amphibian Battalion. He and his family immigrated to the Bay area from Kenya in 1998.

Those who knew Waruinge says he loved the U.S. so much that he went to war for before becoming a citizen.

“The first time I saw him in uniform I thought he was gonna break his buttons,” said Pastor Bruce Turner. “He was so excited about having achieved a life-long dream.What’s really neat is that he went into the Marines not a citizen of the United States, and went to Iraq not a citizen of the United States, and later became a naturalized citizen I think in 2003. And so when he initially fought for our country, he was not even a citizen of the U.S., but he loved this country and he loved what we stood for and opportunity and he really did believe in what we were doing in Iraq.”

“He felt that he needed to go back. He felt it was a honorable thing that we were trying to help the people there,” he said. “He felt good about getting Saddam Hussein out of there, and he wanted to go back and finish the job.”

This young man deserves our respect, he not only served one tour of duty, but he volunteered to return. I hope that his family from Kenya will also be able to make the trip, and I’m glad to hear that the Marines are paving the way to make that happen through helping get their visas.

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